Job Description

BY DR. VALI- NEW BREED SKIN TECHNOLOGY

Twice Medically Board-Certified Dermatologist at King's College London & UCLA, Dr. Vali spent two decades diligently researching before even considering a beauty venture. This attitude - An uncompromising demand for innovation and performance - extends to everything the "By Dr. Vali" Brand does.

Through her international presence, Dr. Vali swiftly established a cultural diverse rolodex of clients, seeking a more personalised approach. By Dr. Vali came as an urban nucleus where cutting-edge treatments and game-changing protocols redefine the conventional understanding of Health and Beauty.

Whilst By Dr. Vali is the World's best kept secret, Dr. Vali has earned herself a place in international black books as the artistic genius, who takes men and women of all ages and ethnicities on the ultimate journey to optimal performance & aesthetic.

With Advanced Formulations and Cutting Edge Tech Innovation, "By Dr. Vali" is set to launch with one of the most advanced Micro Contouring Devices & Patented Adaptive Skincare in the beauty Industry.

Cells are optimised from the inside out, without any downtime of redness, dryness and peeling. Face is tightened, contoured, firmed and lifted, combining the latest design innovation to bring clinical results at your fingertips.

Authoritative, Ethical & Charismatic, Dr. Vali is the pioneer of the possible, whose creative vision and brilliant mind make her the true embodiment of the brand. Join us and become part of #TEAMBYDRVALI

8 billion skin types. One Technology. One Patent: www.bydrvali.com

By Dr Vali is looking to add a seasoned Clinic Manager to our growing team whom shall then evolve in to Operational and Directorship roles; ambitious, passionate, experienced, highly motivated and experienced professional(s) to be part of new 'By Dr Vali' Flagship Experiential Centre at Selfridges

Duties to include:

Knowledge

Knowledge of skin lab, face lab, hair lab, body lab, wellness lab and adaptive skincare Knowledge and experience of dermatology, aesthetic medicine, medical wellness pathology, clinical presentation and management (training can be provided)
Have basic knowledge of services/treatments/products offered at the Experiential Centre in order to offer correct information and support on treatments and services when communicating with clients (training can be provided)
Trained to support clients through a 360 degree approach 'inside out' aesthetic medicine and health optimisation/medical wellness journey (training can be provided)

*'By Dr Vali Foundation in Training' provides certified dedicated training programs to optimise your Professional Development ensuring leadership, drive and career excellence in the industry

Client Journey Management

Ensure the team manages and executes all aspects of the Client Journey optimally maintaining exceptional standards of care and client service and upholding the Company's professional image at all times Ensure the team are compliant with the operational processes of the Client Journey and audit these aspects regularly Optimizing all aspects of the client journey to drive growth and revenue (pre-clinic, in clinics, sales service delivery, aftercare, stakeholder engagement etc) Deliver a world class customer journey to all clients Ensure efficient customer communications and customer service delivery across teams, addressing issues promptly as they arise Excellence in communication and handling client complaints promptly and ensuring the most convenient resolution and client satisfaction Ensure that all treatments are performed to an exceptionally high standard across the business and act where gaps are seen Ensure the team undertake documentation of all confidential patient information, medical record keeping, communication, imaging, consent etc Work with all team members to provide a professional and positive experience for all clients and deliver a world class customer journey to all clients

Team Management

Working in collaboration with the Medical Directors and co-ordinating the healthcare professional team Ensure motivation and performance across team through timely and efficient onboarding, training and development, regular performance management and handling of disciplinaries/grievances Staff related HR/admin: supplying and saving signed contracts, new starter paperwork, efficient Rota, sick day and holiday management, ensuring optimum staff cover and compliance with administration and management protocols Recruitment of effective team members Co-ordinate activity across the Experiential Centre, liaising will all disciplines to ensure smooth running of procedures Solution focussed and ability to deal with a range of personalities Efficient team motivation and management across employee journey Displaying proficient leadership qualities within the team, ensuring accountability and transparency

Sales & Marketing

Able to develop ingenious ideas and concepts for client attraction and interaction, with an energetic and positive attitude Achieve treatment and retail sales targets at the Experiential Center Liaise with marketing team to develop and implement an effective marketing and promotional strategy Actively promote the Experiential Center to other departments in Selfridges forming a successful partnership with Selfridges' operations and department heads Ensure the team works as effectively as possible, prioritising high potential leads, delivering rapid response to client enquiries and maximising revenue opportunity from each prospect Managing sales performance; running regular reports, team management and coaching to meet sales targets through up-sales and cross sales Independent and motivated in managing sales performance; running regular reports, to meet sales targets through up-sales and cross sales, working closely with management team to achieve business targets Support external brand events as needed

Operations

Full day to day operational management of a busy clinic to ensure smooth running of the business Management of HR including recruitment, appraisals and training of managerial and operational employees Creating systems, processes and SOPs to drive business performance and ensuring these are adhered to at all times Develop and implement training and development programmes for the Center Manage scheduling of doctors, nurses, aestheticians and allied health professionals Manage payroll including creation and monitoring of monthly rota Review and sign off commission/staff hours to meet payroll deadline Implement CQC procedures Liaise with Selfridges department managers on operational issues and retailer issues Compliance: Maintaining policies and record keeping, arranging health & safety/fire audits, risk assessments for building and staff, infection control, staff files, training, patient notes in accordance with CQC/Health & Safety regulations Ensuring all clinic/operational related issues are resolved quickly with highest priority (IT, building, customer, staff, machinery etc.) Working with the team to ensure operational aspects are completed e.g. stock taking, client journey audit, clientelling etc Maintaining the excellence of the BDV 360 Experiential Centre in all aspects of appearance, experience, team and clients

Reporting and Financials

Manage daily/weekly/monthly/annual reporting of services and product performance Highlight overperforming and underperforming services, SKUs and categories, bestseller performance, and mix of business with action plans where required. Sign-off reconciliation of End of Day (EOD) sales Sign off reconciliation of EOD to Selfridges Z read. Managing relationships with external agencies and suppliers, ensuring best rates Manage and report regularly on KPI's in order to meet business goals and targets Budget control Meeting revenue and P&L targets Liaise with Finance team re: weekly and monthly finance meetings Audit reports eg CJA, Stock (weekly and monthly and variability report), Breaches, SEA's/Complaints etc
This job will report in to the Medical Director, Board and Management Team

Skills and Qualifications

Experienced in a service and product menu that covers medical wellness/biohacking and cosmetic dermatology Considerable management experience in a medical clinic/wellness place with a history of achieving budgets Experience in operations and a strong background in driving sales Strong management skills with experience of managing a large team with a positive, solution focused mindset Proven track record of delivering on KPI's - structure, organisational skills and time management is key Exceptional communication skills in building strong connection with different stakeholders Strong analytic skills in understanding the business and providing business insight Excellence in communication, organisational skills, time-management paired with proficiency, autonomy, presentability, self-motivation and initiative in work ethic Detail oriented, with excellent follow through skills Qualifications: Bsc, MBBS, MBA, NVQ Level 3/4 or ITEC level 3/4, Nursing degree, OR 10+ years in leadership Experience and excellence working with CQC Strong computer skills, proficient use of Microsoft Office (including Excel, MS Project, MS PowerPoint etc Experience in luxury clinics, VIP clientele Motivated for career excellence

What we offer

Monthly treatment credit Leadership and development training throughout your career Rapid promotion 28 days holiday allowance including bank holidays Access to operational, leadership, management, compliance and clinical/medical-grade training Aesthetic medicine, Cosmetic dermatology, Biohacking & Wellness programmes

Equal Opportunity Employer

By Dr Vali actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team.

Job Types: Full-time, Permanent

Pay: 35,000.00-55,000.00 per year

Benefits:

Company events Employee discount Health & wellbeing programme Referral programme
Education:

Bachelor's (required)
Experience:

Medical Practice Management: 3 years (required) CQC Management: 3 years (preferred) Clinic management: 5 years (required) Aesthetic medicine: 5 years (required) Medical wellness: 5 years (required) Leadership: 5 years (required) Direct sales: 5 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

London (required)
Work Location: In person

Reference ID: BDV1002