Job Description

About Us

NassifMD Medical Spa UK is a luxury aesthetic clinic specialising in advanced skin rejuvenation and aesthetic procedures. As part of the global NassifMD brand, we uphold the highest clinical and customer service standards, blending medical innovation with a premium patient experience.

The Role

This newly created role focuses on the operational backbone of the clinic -- ensuring seamless booking, scheduling, and front-end clinic coordination. You'll be the first point of contact for clients, responsible for maintaining diary efficiency, supporting daily operations, and contributing to an excellent clinic environment.

This is a fast-paced, hands-on support role suitable for someone with strong attention to detail, excellent admin skills, and a proactive mindset. You will support the wider clinic team in ensuring smooth day-to-day operations.

Key Responsibilities

Oversee and manage daily appointment bookings using the clinic's CRM system (Phorest) Monitor and adjust team diaries to ensure operational efficiency and responsiveness Handle telephone and email enquiries in a timely, professional manner Welcome clients at front of house and prepare documentation ahead of appointments Support the Clinic Manager in day-to-day operational tasks and stock coordination Prepare reports and support basic administrative duties (Microsoft Office Suite) Maintain reception presentation, supplies, and compliance documentation Provide light marketing and promotions support when required (e.g. appointment follow-up emails, pre-care communications)
About You

Minimum 2 years' experience in an administrative, clinic bookings, or reception-based role (aesthetics or health sector preferred) Strong working knowledge of CRM or bookings software (Phorest or similar desirable) Organised, detail-focused, and comfortable managing high volumes of data or diary changes Confident communicator with a calm, professional presence Able to multitask and remain composed in a busy, high-end environment Familiar with the culture and standards of luxury aesthetics clinics
Benefits

Competitive salary (pro-rata, dependent on experience) Commission and performance bonus scheme Monthly staff treatment benefit Flexible working for admin-related tasks (by agreement) Development and training opportunities within the NassifMD global network
Job Type: Part-time

Benefits:

Company events Company pension Employee discount Free parking On-site parking Store discount
Work Location: In person