Job Description

Job Details
Section
Auditory Implant Service
Location:
Highfield Campus
Salary
27,319 to 30,378 Pro rata per annum
Part Time 25 hpw Permanent
Closing Date:
Tuesday 28 October 2025
Interview Date
To be confirmed
Reference
3241025LH

Join the University of Southampton Auditory Implant Service (USAIS) as Clinic Reception Administrator and make a meaningful impact in the lives of cochlear implant and auditory implant users. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.


USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care. For information on the Service please look at the website http://ais.southampton.ac.uk/

About the role:

Location

: University of Southampton Highfield Campus, Building 19

Job Purpose

: To provide comprehensive, effective and efficient reception, administrative and customer service support to the Auditory Implant Service (USAIS) patients, colleagues, partners and visitors.

What you will do:

Welcome patients and visitors to the service in a friendly and professional manner, communicating sensitively with patients who have severe and profound hearing loss Follow correct procedures and apply a good working knowledge of complex administrative systems Maintain accurate and timely records, paying excellent attention to detail to ensure sensitive patient data is managed appropriately Act as gatekeeper for internal and external queries, resolving problems when required or forwarding appropriately to the relevant staff group Support with the administration of multiple patient clinics each day, checking patients into their appointments and supporting clinical staff with a variety of administrative tasks.

What you will bring:

Excellent communication skills, with a proven ability to prioritise and manage a busy workload Proven ability to maintain accurate records with impeccable attention to detail, and an awareness of the importance of confidentiality in managing sensitive information Strong teamwork skills and the ability to build positive working relationships Ability to thrive and support colleagues in a noisy working environment.

Special requirements:

Understanding of the need for Data Protection and Information Governance Policies and Procedures Standard Disclosure and Barring Service (DBS) clearance will be required.

Working at UoS:

We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment Enjoy a generous holiday allowance and additional university closure days We support flexible working arrangements.

Informal Enquiries:

Contact Cath Grimer 02380 593522 or e-mail c.grimer@soton.ac.uk



As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.


This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.


Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.