Job Description

Purpose:

Be part of our Clinical department and, in association with other team members, the post holder will be required to support the general administrative requirements of One Heart Clinic with particular focus on supporting our clinicians and patients navigating their diagnostic journey with us. This will require an exceptional level of customer service and multi-tasking skills.

The role is full time office based, permanent Monday-Friday, 40 hrs per week. You will be required to work from our Marylebone Clinic (Administrative room).

Responsibilities and Duties

oRepresents One Heart Clinic by answering internal and external queries. Recording and transmitting messages; scheduling, preparing and documenting accurate records to be shared.

oEnsures all patient record keeping is clear and up to date.

oEnsures clinician productivity by maintaining calendars, scheduling patient appointments and general diary management.

oWill be responsible for receiving all monitors back into the clinic, uploading of data and the preparation for monitors to be reused in a timely, efficient manner.

oMaintains the highest level of confidentiality for all One Heart Clinic Patients.

oEnsures that all tasks are kept up to date with clear notes about communications to patients, clinicians and 3rd party providers and all other record keeping.

oSecures information by completing database back-ups.

oKeeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

oMaintains quality results by following and enforcing all company standards.

oServes and supports the health care community by adhering to professional standards, Clinic policies and procedures

oUpdates job knowledge by participating in educational opportunities; reading professional publications.

oEnhances clinician office reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

oSupports the clinic in all governance related tasks i.e., audits, collecting customer feedback, preparation for regulatory inspections etc.

Clinical assistance duties

Results Management:

oEnsure timely upload of all diagnostic test results (e.g. ECGs, Holters, bloods) to the Semble platform.

oMonitor and chase outstanding echocardiogram reports to ensure availability on the platform prior to patient appointments.

Ambulatory Monitoring Workflow:

oTrack ambulatory monitors from delivery through to upload of patient recordings to the corresponding platform.

oPrioritise and coordinate uploads in line with clinical urgency to facilitate timely reporting.

Report Readiness and Scheduling Coordination:

oReview report availability in relation to scheduled follow-up appointments, ensuring sufficient time is allowed for reporting, particularly for long-duration monitoring studies.

oConfirm that ECG reports are matched correctly within the Semble platform at the end of each day.

Consultant Appointment Preparation:

oConfirm that echocardiogram and other diagnostic reports are uploaded and accessible ahead of the consultant's appointments.

oVerify that blood test requests are appropriately attached to clinic bookings scheduled for the same day.

Clinical Environment Support:

oSupport daily room cleaning and ensure clinical rooms meet infection prevention and control standards.

oCheck and document the readiness of resuscitation equipment as part of regular safety protocols.

Patient Coordination and Site Logistics:

oAssist the administrative team in patient assessment and movement between clinical sites, particularly to accommodate urgent or same-day appointments.

Emergency and Critical Incident Support:

oProvide assistance in the event of critical clinical circumstances, including coordination with relevant staff and departments.

Desirable Attributes:

oAttention to detail and proactive follow-up.

oAbility to manage competing priorities in a fast-paced clinical environment.

oStrong communication and coordination skills.

oFamiliarity with clinical platforms such as Semble is advantageous.

oCommitment to patient-centered care and safety standards.

This job description contains an outline of the duties of the job holder. It is not necessarily exhaustive and is subject to review as required.

Job Types: Full-time, Permanent

Pay: 31,000.00-33,000.00 per year

Benefits:

Childcare Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Life insurance Private medical insurance Sick pay Store discount Work from home
Ability to commute/relocate:

London W1G 7AB: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W1G 7AB