Job Description

Provide general administrative, clerical and secretarial support by working closely with the nursing teams, medical team and outside agencies to provide an effective and efficient service. To support any administration tasks for the Lead Nurses to include completing the monthly rota, booking 1:1s, facilitating provision of meetings, including minute taking for monthly team meetings, booking ambulances for patients admission to the In-Patient Unit. Ensure patient satisfaction surveys are sent out to service users and collect responses. To support the clinical staff in the absence of the Nurse in Charge, in receiving and welcoming new patients and their relatives onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff.



Answer the telephone in the absence of the nursing team, responding to all straightforward and complex questions and requests from internal users and external agencies, providing non-clinical information, advice and guidance as appropriate. Assess when to personally action the request or refer it to a more senior member of staff, ensuring the caller is informed of the action to be taken. Working closely with the other Clinical Administrators, and liaising with the Multi-Disciplinary Team, co-ordinate weekly formal and informal meetings, making necessary arrangements and ensuring all documentation, including spreadsheets, agenda and minutes are maintained and distributed in an accurate and timely fashion. Attend meetings and produce minutes for the weekly MDT, IPU MDT and IPU team meetings.



After death, liaise with family members, CQC and funeral directors as required. To minute the following additional meetings: Infection Control, Falls group and service user group. Undertake ad-hoc admin tasks such as forwarding CHC applications, medication requests etc. To provide cover for other clinical administrators as required.



Receive referrals via SystmOne/fax/NHS email and action accordingly. To service the Clinical Governance meetings and Clinical Effectiveness, including the collation of device alerts, and incident and accident reports. Be a Super-user for SystmOne, including accurate maintenance, overseeing staff access, password management and co-ordinating on-going development. Provision of SystmOne training for clinical staff as required.



Support with management of Willen at Home caseloads, lead on SystmOne ongoing development. To co-ordinate and publish the manager on-call rota. Provide cover for Reception when required.