Job Description

Salary: 22,222.20 pro rata per annum (actual salary for hours worked 13,333.32)


Hours: 21 hours per week


Location: Milton Keynes


Closing Date: 23 July 2025


About the role


An exciting opportunity has arisen for a highly organised and proactive Clinical Services Administrator to join and support our clinical teams.



As a Clinical Services Administrator, you will play a pivotal role in delivering a comprehensive administrative service. You will be the key point of contact for managing communication, scheduling, documentation, and supporting clinical governance processes. This is a dynamic and varied role ideal for someone who thrives in a fast-paced, multi-disciplinary environment.

What you'll do:

? Provide high-level administrative support to the Clinical teams, assisting with data collection, audit reporting, and general communications.



? Supporting Lead Nurses with administrative tasks such as monthly rota creation, 1:1 scheduling, and ambulance bookings and patient satisfaction surveys.



? Assisting with the admission and discharge of patients, including liaising with families and funeral directors.



? Acting as a first point of contact by answering telephones and managing enquiries when nursing staff are unavailable.



? Receive and process referrals through SystmOne, NHS email, and fax.



? Provide administrative support to Clinical Governance and Clinical Effectiveness meetings, collating key reports and documentation.

What you'll need:

Have proven experience in an administrative role, ideally within a healthcare setting. Exceptional organisational and communication skills. Strong attention to detail with the ability to manage multiple priorities. Confident using clinical systems such as SystmOne (or willingness to train to 'Super-user' level). Skilled in minute taking and managing confidential information. Proficient in Microsoft Office and general IT systems.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Apply today and be part of a dedicated and supportive clinical team making a meaningful difference in patient care.

Interview date: TBC

In return for your skills you can expect


A role with purpose - be part of a team delivering outstanding palliative care.



Supportive and caring environment - work with passionate colleagues.





Great benefits package - including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.



Perks and extras - free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.