Job Description

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join our Trust as a Clinical Administrator. This post will be based within Neurosurgery at the Royal Victoria Infirmary.

• Interview Date Tuesday 29 July 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE
Main duties of the job
This role involve working closely with medical and nursing staff. The post holder will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. This role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills. This position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2025-28-12-DR
Job locations
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
Job description
Job responsibilities

• Working within a team of administrative and secretarial staff to provide a comprehensive secretarial support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator and secretarial posts Trust wide as required

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description
Job responsibilities

• Working within a team of administrative and secretarial staff to provide a comprehensive secretarial support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator and secretarial posts Trust wide as required

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential

• oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience
Essential

• oExperience of secretarial/administrative procedures

Desirable

• oNHS Administration/Secretarial experience
• oWorking Knowledge of NHS Systems e.g. eRecord, System One
• oKnowledge of medical terminology

Skills & Abilities
Essential

• oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oAdvanced keyboard skills including a high standard of word processing skills
• oExcellent communication skills
• oAbility to work without direct supervision
• oAbility to manage time effectively and work on own initiative
• oAbility to accurately input, collate and present information

Person Specification
Qualifications & Education
Essential

• oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience
Essential

• oExperience of secretarial/administrative procedures

Desirable

• oNHS Administration/Secretarial experience
• oWorking Knowledge of NHS Systems e.g. eRecord, System One
• oKnowledge of medical terminology

Skills & Abilities
Essential

• oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oAdvanced keyboard skills including a high standard of word processing skills
• oExcellent communication skills
• oAbility to work without direct supervision
• oAbility to manage time effectively and work on own initiative
• oAbility to accurately input, collate and present information