Job Description

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Part time - Shifts over 1400-2000
Covering the Emergency Department and the newly formed Urgent Treatment Centre. Working a 4 on 4 off rolling rota inclusive of bank holiday and weekends. You will be part of an amazing team where no day is the same.
The newly formed Urgent Treatment Centre at BNHH will register an average of 700 patients per week. The department is open 16 hours a day, from 0800-0000, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival.
The UTC and Emergency Department are extremely busy departments. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression. Please refer to the job description for a full job summary.
Main duties of the job
You will be responsible for greeting all patients that attend the UTC ensuring they are registered in a prompt and professional manner. You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, arriving pre-booked appointments, photocopying and scanning all attendance information and will portray a professional image at all times.
These positions work 365 days a year including weekends and bank holidays.
What we look for:

• The ability to work in a busy, challenging department managing difficult situations as they arise.
• Flexibility to adapt to an ever changing work environment.
• Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, 111 Services, Social Services etc.

About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over 500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Details
Date posted
25 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
251-MED0254USC
Job locations
Basingstoke & North Hants Hospital
Aldermaston Road
Basingstoke
RG24 9NA
Job description
Job responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the and Person Specification document attached.
Job description
Job responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the and Person Specification document attached.
Person Specification
Training & Qualifications
Essential

• Good standard of general education including English Language and Maths of GCSE grades A-C

Desirable

• Attendance at Customer service course

Experience & Knowledge
Essential

• Experience of working in a busy environment

Desirable

• Previous experience of working in an NHS or public sector

Skills & Ability
Essential

• Excellent interpersonal skills allowing effective communication between internal and external customers

Desirable

• Experience of working in an Emergency Department

Person Specification
Training & Qualifications
Essential

• Good standard of general education including English Language and Maths of GCSE grades A-C

Desirable

• Attendance at Customer service course

Experience & Knowledge
Essential

• Experience of working in a busy environment

Desirable

• Previous experience of working in an NHS or public sector

Skills & Ability
Essential

• Excellent interpersonal skills allowing effective communication between internal and external customers

Desirable

• Experience of working in an Emergency Department