Job Description

Are you a confident, positive and friendly individual looking to work for a charity which really makes a difference to the lives of those we work with? Do you have strong administrative skills and share our passion to improve mental health and wellbeing in Sheffield?

Share is one of Sheffield's major mental health charities. Established for over 50 years, we offer medium to longer-term psychotherapy at nominal fees, primarily to people on low incomes. This therapy is delivered through a range of talking and creative therapies and modalities. We therefore work at the vital intersection of psychological distress and poverty in the city.

We are looking for someone with experience of office working and/or customer-facing roles, possessing excellent written and verbal communication skills, with good IT knowledge and a commitment to the ethos of our charity. This is a multi-faceted role involving lots of client contact alongside administrative work.

Share offers the opportunity to contribute to a really important cause and to work in a friendly and supportive learning environment. We are committed to equality of opportunity for all staff, students and volunteers, and to achieving and maintaining a workforce that reflects the diversity of Sheffield. We value applications from as wide a range as possible of ethnic, cultural, and social backgrounds.

Clinical Admin Duties:

Process client applications efficiently and maintain accurate records throughout. Prepare and handle client paperwork, including agreements, outcome measures, and feedback forms. Offer and schedule therapy appointments and assessments; follow up with clients and therapists as needed. Maintain consistent, professional communication with clients via phone, text, and email. Ensure timely and accurate documentation of all client interactions and updates in the Lamplight system. Follow up on admin tasks related to initial meetings, ongoing therapy appointments, and therapist and support service communications. Process client discharges, including sending notifications, adjusting access permissions, and coordinating final reports.

System & Data Management:

Input and maintain ReQol data in Lamplight and on spreadsheets. Regularly audit Lamplight client profiles to ensure accuracy and compliance. Provide ongoing support and training for therapists in the use of Lamplight, including occasional inductions for new users.

Facilities & Office Duties:

Provide an excellent front of house service, both face-to-face and remotely. Maintain and restock the reception area. Take delivery of supplies and grocery orders. Opening and locking the building as required.
A full job description and person spec is available on our website - https://sharepsychotherapy.org/job-vacancies

Job Types: Part-time, Permanent

Pay: 21,500.00-23,000.00 per year

Expected hours: 7.5 per week

Benefits:

Company pension
Work Location: In person

Application deadline: 27/10/2025