Job Description

Are you...

Someone who loves people and thrives in a patient-facing environment and enjoys keeping things organised and running smoothly behind the scenes? Looking to work closely with a Doctor owned and led skin clinic where your role truly matters in delivering a professional, welcoming, and results-driven patient experience? Happy in a varied role including: opening the clinic and organising the day, answering the phone, to being a chaperone with a Doctor whilst they are carrying out treatments, carrying out regular audits, taking before-and-after photos to stock ordering, rebooking patients, and maintaining a clean and calm treatment space?

If so, you could be the person we're looking for...

My name is Dr Ian Strawford and I am the owner of Skin Excellence Clinics in Wells and Plymouth.

About the Role

This is a

full-time, in-person position

with varied responsibilities. You'll welcome patients into the clinic, assist with check-in, ensure digital forms are completed, take high-quality before-and-after photos, and manage rebooking and payment at checkout. You'll also help keep the clinic clean and stocked, carry out regular audits, occasionally assist our clinical team as a chaperone (training provided), and cover the clinic phone when our coordinator is unavailable.

Please note that if you are looking for part time work then we could consider a job share with the right person.

You'll be a great fit if you are...

Warm and welcoming

, with strong communication and people skills

Highly organised

, both with your own role and with organising others - you are able to create organisation out of (occasional) chaos and take pride in getting things right the first time

Detail-focused

, with the ability to follow clinical procedures accurately and able to manage the administration of this role (stock management, carrying out audits etc - full training provided)

Flexible and proactive

, able to adapt to changing schedules and tasks

Discreet and professional

, maintaining full confidentiality and trust

You love people

- you will learn directly from our Medical Director Dr Ian Strawford - exactly how he and the rest of our close knit team treat our patients and communicate with them to ensure they have the best possible experience

Tech confident

, comfortable using booking software, WhatsApp, and scanning devices

Able to thrive in a busy customer facing environment,

and able to change priorities accordingly

Living within easy commuting distance to Wells, Somerset

Interested in Aesthetics, skincare or beauty -

and you do not feel uncomfortable seeing Aesthetic procedures being carried out

A Team player

- who thrives in a fast-paced environment

Flexible

to cover holidays, sickness and work on a changeable weekly timetable

Your Ideal background:

You must have

customer facing experience in a busy environment

You need to feel

confident and comfortable looking after our patients

- many of whom have been patients of ours for a long time, they are often high spenders and have certain requirements

You will need to

adapt to each person

and engage with all of them very well

Your background could be a

Dental or GP practice, a Hair or Beauty salon

, or perhaps you are a

sales representative with Aesthetics industry

experience

Your current role could include

opening in the morning and getting everything and everyone organised, juggling customer facing and administrative tasks and being highly organised.

This role is

not

ideal for you if you...

Prefer a static front-desk role with limited hands-on or varied responsibilities Are uncomfortable working in a clinical setting or being around aesthetic treatments Struggle with flexibility or taking initiative when things get busy Prefer not to work closely with a lead clinician in a one-to-one environment

Key Responsibilities

Patient Support & Front-of-House

Greet patients and check them in - you must love people Ensure digital consultation and consent forms are completed prior to treatment Take high-quality before-and-after photos (training provided) Rebook appointments and process payments Ensure all patient medical forms are completed in advance of treatment Use our systems to contact patients as needed (e.g., reminders or confirmations) Cover the clinic phone when the Clinic Coordinator is unavailable
Flexibility - it's a "Swiss Army Knife" type role

Ensuring the whole clinic is ready for a busy day: opening up, preparing clinic rooms, daily checks with stock, oxygen and medical kits, carrying out audits and legionella checks

Use our systems to check the appointments for the day and familiarise themselves with the patients, how the day will run, what treatments will be carried out and communicate any highlighted notes to our clinical team that are specific to the patient

Patient aftercare - contacting our patients post treatment to ensure all is well

Call handling and appointment bookings is not a huge part of this role, it is only needed when Carly, our central call handler goes to lunch

Keep the treatment and reception areas clean and presentable throughout the day

Closing the clinic and ensuring all end of day tasks are completed

Treatment Support & Organisation

Act as a chaperone when needed - full training given You may be required to be an 'extra pair of hands' with the medical practitioner occasionally - full training given Operate the 3D Imaging device as part of the consultation process - full training given

Stock & Admin

Check stock levels and manage ordering of skincare and clinic supplies Provide general administrative support where needed to assist clinic operations
Carrying out audits on a monthly basis - tally up drugs on drug register / keeping an eye on sharps bins, liaising with medical waste collection

Throughout day - register out the drugs that our Medical Practitioners have used during the day and logging them on the patient records

Ad-hoc admin tasks as and when needed

Optional

Support occasional

social media content posting

, if confident and interested

Hours & Pay

Important Notes:

Clinic hours

will definitely vary, and flexibility is very much required.

Any changes to working hours will be communicated in advance.

Example of working hours per week would be

:

Monday, Tuesday, Thursdays and Fridays: 9.30 start - finish between 5.30-6pm

Wednesdays - the clinic is closed

Saturdays: tbc

Rate

:

15.50 per hour

(This is well above the UK National Living Wage of 11.44/hour for those aged 21+, as of April 2025)

Probation

: 6-month probationary period

Training Provided

: Full training in all clinic systems, devices, and procedures

To Apply

Please send your

CV

and a short

covering letter

by email to Natalie@skinexcellenceclinics.co.uk explaining why this role is a good fit for you and what attracts you to working in our successful medical aesthetics clinic.

We're excited to welcome someone who is professional, proactive, and ready to support our patients on their Medical Aesthetic journey.

Job Types: Full-time, Part-time, Permanent

Pay: 15.50 per hour

Expected hours: 32 - 37 per week

Benefits:

Company events Company pension Employee mentoring programme Free parking On-site parking
Ability to commute/relocate:

Wells BA5 3ED: reliably commute or plan to relocate before starting work (required)
Application question(s):

This role will occasionally require you to work outside of normal working hours to meet the operational needs of the business - which means that some days you will be required to stay later than 6pm to accommodate patient needs. Is this something you are comfortable with?
Experience:

customer-facing: 1 year (required)
Work Location: In person

Reference ID: SECJuly25