Job Description

Sales and Admin Support (Part-Time)

Job Summary

We are seeking a proactive and detail-oriented Part-Time Sales and Admin Support professional to join our team. This role provides essential support across administrative, sales, and e-commerce functions. The ideal candidate will be comfortable managing day-to-day operations, handling customer interactions, and supporting the business in both B2B and B2C environments.

Key Responsibilities

Administrative & Back-Office Support

Receive and log incoming stock and deliveries (Booking In) Record vending machine withdrawals into ERP and prepare customer reports Generate and distribute delivery notes for outbound orders Post supplier invoices and reconcile them with purchase orders Follow up on missing purchase order numbers for sales invoicing

E-Commerce (B2C & B2B)

Process online retail orders, confirming payment and arranging dispatch Liaise with suppliers for procurement related to online sales Package and dispatch orders via FedEx, Royal Mail, or similar Follow up on delayed or pending orders and communicate with customers Respond to B2C customer enquiries via phone, email, or live chat Upload products and update listings on B2B platforms Configure pricing tiers and discounts for wholesale clients Set up and manage user accounts for business customers

Sales Support

Handle inbound phone calls and emails, offering product support and escalating leads where necessary Convert email enquiries into formal sales orders and coordinate dispatch with accuracy

Marketing Support

Assist with the creation and scheduling of promotional email campaigns Update email signature banners to align with active promotions Design basic flyers or promotional material following brand guidelines Track and report campaign performance; suggest improvements or A/B tests

Qualifications & Skills

Previous experience in an administrative, sales support, or e-commerce role preferred Strong attention to detail and organisational skills Excellent written and verbal communication Proficiency in Microsoft Office (Excel, Outlook), ERP systems, and e-commerce platforms Ability to work independently and manage multiple tasks Basic design/marketing software skills (e.g., Canva, Mailchimp, or similar) a plus

What We Offer

Flexible part-time hours Supportive and collaborative team environment Opportunity to gain experience across multiple business functions
Job Types: Full-time, Part-time

Pay: 17,995.00 per year

Expected hours: 25 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person