Job Description

Time commitment:

Full-time

Location:

Hybrid working from the London office (Mondays, Wednesdays and Fridays) or Remote within England with the ability to travel to the London office once a month as a minimum.

Reporting to:

Clinical Scheduling and Capacity Specialist

About Paloma

Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, building new software & AI tools, and investing in the learning & development of clinicians.



Mark and Darshak founded Paloma as they were frustrated that families are waiting 2-10 years for NHS children's autism and ADHD assessments. This crisis in NHS children's neurodevelopmental services has recently been highlighted by the Children's Commissioner for England here: https://www.childrenscommissioner.gov.uk/blog/childrens-commissioner-warns-of-invisible-crisis-as-delays-and-inequalities-laid-bare-among-children-with-neurodevelopmental-conditions/



We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have:


Grown our fantastic team to 100 people, and are hiring ~100 more in 2026 Raised 5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability

How is Paloma Health different from other Neurodevelopmental providers?

We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: + Give families a more consumer-like experience of healthcare + Free our clinicians from documentation to focus on supporting families
Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast

The Opportunity

We are seeking a highly organised and process-driven person who wants to make a meaningful difference to families waiting for an NHS children's autism or ADHD assessment. Your role is to ensure:


Families receive their appointments with our clinical team at a time that is convenient for them. We use all available clinician capacity at Paloma, filling any arising appointment slots to minimise wait times for families.

This role is for someone who loves:


Problem solving, juggling the availability of families with the capacity in our team Working with software tools to continuously improve the efficiency of how we book in patients Getting clinicians' diaries perfectly organised Feeling a meaningful impact on families every day. Working in a collaborative and fast-paced environment, as Paloma is growing quickly

This role is part of a fast-growing Operations Team, and with success, this person can progress to a Senior Bookings Coordinator role.

Responsibilities:

Manage the end-to-end patient booking process, ensuring appointments are scheduled accurately and efficiently within our target timelines. You will do this through our bookings dashboard, prioritising tasks to fill any empty appointment slots immediately and maximise patient access. Monitor and report on key data, including: availability across different assessor teams and skill sets, and in-person venue locations; demand by NHS region; and reschedule rates and themes. Ensure the DNA, Reschedule & Cancellation policy is followed consistently. This includes rescheduling appointments where appropriate, and monitoring cancellations and non-attendance. Respond to scheduling-related queries from patients and GPs via email and phone with a helpful, problem-solving attitude. Support the wider Clinical Scheduling and Capacity Team with tasks as required, e.g., to cover leave and ensure service continuity.

Qualifications and experience:

Essential:


At least 1 year of experience in a bookings or scheduling role within a healthcare environment. High attention to detail and accuracy--you are the person who spots the typo or the scheduling clash that others miss. Comfortable diving into the details of any problem, no question is too small. Skilled in using software tools, in particular Google Sheets, and comfortable learning new software platforms where needed (e.g. patient record and booking systems). Excellent time management skills with the ability to prioritise workload and multitask as things change. Strong written and verbal communication skills, with fluency in English. A friendly and approachable nature, capable of working autonomously but knowing when to ask for support. Flexible and adaptable, comfortable working in a scale-up environment where processes improve and change rapidly.




Desirable:


Knowledge of staying compliant with GDPR, patient confidentiality, and data protection regulations. Experience assisting with reporting or data analysis. Previous experience working in a remote or hybrid team.

Don't meet every requirement?

Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top-performing workplace, so if you're excited about this role but your past experience doesn't align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Why join Paloma?

You will be part of a mission-driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer:


A strong and positive culture that prioritises staff well-being, transparency, and career development. Protected time and budget for team connection, learning, and community-building. Competitive compensation, including: + Salary of 30,000 if based outside of London, and 33,000 if living within the M25 + Annual salary reviews, ensuring they are competitive
+ 5% employer pension contribution
+ Private medical insurance and Employee Assistance Programme (from spring 2026)
+ Home Office Equipment Allowance
A unique annual leave benefits package which includes: + 34 days of annual leave. This includes eight bank holidays and your birthday off. + Option to buy an additional 5 days per year
+ An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!)
Additional benefits include: + A premium performance company laptop + Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma.
+ NHS discounts, including the Blue Light Card (as we are an NHS provider).

Equality & Diversity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.

Accommodations

We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly.

Safer Recruitment & Pre-Employment Checks

Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with.

Application process

Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application.

Join us and be part of our journey to revolutionise access to NHS autism and ADHD care!