Job Description

Role Introduction

The role involves being the first point of contact for patients and families/carers raising concerns or complaints. You will answer incoming calls, listen empathetically, respond timely to manage emails and log feedback into the system. A key responsibility is to progress complaints through the Trust's processes, ensuring timely updates. This includes liaising with various services and departments across the Trust to gather information and coordinate responses. You will work closely with the wider Clinical Governance Team to share insights, maintain and contribute to improving patient experience. Strong communication, attention to detail, and the ability to manage multiple tasks are key in the role.


Good communication skills with the ability to listen actively to patients and their families/carers feedback. Possess organisation skills to progress complaints and concerns. Attention to detail to accurate log and handle sensitive information. A team player to collaborate effectively with colleagues and services across the trust. Proficient with IT to manage systems, email and Microsoft Office. Possess time management skills to prioritise tasks within the Patient Experience workstream.


The role is fixed term for 6 Months, 18.75 hours a week, Wednesday - Friday.


For questions about the job role, please contact Ioney Chattoo, Patient Experience Manager - 07706716282.


Please review the and Person Specification attached for full requirements of the role.


Adverts will close early where the maximum number of applicants is reached.

Working for Leeds Community Healthcare NHS Trust:

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.


We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job:

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work:

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.