Job Description

An opportunity has arisen for a motivated, enthusiastic individual who is keen to develop their knowledge and skills to join our friendly and busy Royle Eye Department.
This position will be working mainly in the Royle Eye Department, but will be expected to assist in covering all Departments within the Outpatients area, as required. The successful candidate will join a friendly and supportive team where we encourage staff to learn new skills that aid with clinic delivery.
Working under delegation and supervision of a registered Nurse/ Midwife, the Clinical Health Care Support Worker (CHCSW) will undertake defined responsibilities appropriate to their role in the workplace setting.
They will comply with Trust policies, protocols, guidelines, the fifteen standards of the Care Certificate and the national strategy of Compassion in Practice and will ensure safe, compassionate and competent care is delivered to our patients and service users at all times
Main duties of the job
The successful candidates will be enthusiastic, hardworking and professional focussing on the patient experience and care at all times. You must be able to promote the highest standards of customer care in a welcoming and friendly atmosphere. It is essential that the successful candidate posses excellent communication skills as you are the first point of contact for patients visiting our department. Candidates must also be able to prioritise their workload and manage their time effectively.
You will work under the direct supervision and guidance of the registered nursing team, to ensure a safe and efficient journey for all our patients.
You will be required to act as a chaperone, support medical staff and patients during procedures, clean equipment, prepare clinic rooms and undertake investigations and scans during clinic.
You will be expected to work within ULHT Trust Behaviours framework.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Details
Date posted
19 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year per annum, xc2xa312,062 - xc2xa312,576 pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
357-PR-171-25-QIA392
Job locations
Pilgrim Hospital
Sibsey Road
Boston
PE21 9QS
Job description
Job responsibilities
Pilgrim Outpatients is seeking a part time CHCSW to join dedicated teams and work within the Royle Eye Department. As a Clinical Health Care Support Worker, you will be responsible for working under the delegation and supervision of a Registered Nurse or Nursing Associate in delivering a high standard of care to our patients in accordance with individualised care needs, utilising flexible, innovative and effective practice that demonstrates that our patients are at the centre of everything we do.
Successful candidates will need to be able to work across a 7-day working week, but most clinics operate between 08:30-1800 Monday to Friday and 09:00-17:00 Saturday and Sunday. Job description
Job responsibilities
Pilgrim Outpatients is seeking a part time CHCSW to join dedicated teams and work within the Royle Eye Department. As a Clinical Health Care Support Worker, you will be responsible for working under the delegation and supervision of a Registered Nurse or Nursing Associate in delivering a high standard of care to our patients in accordance with individualised care needs, utilising flexible, innovative and effective practice that demonstrates that our patients are at the centre of everything we do.
Successful candidates will need to be able to work across a 7-day working week, but most clinics operate between 08:30-1800 Monday to Friday and 09:00-17:00 Saturday and Sunday.
Person Specification
Qualifications
Essential

• Literacy and numeracy qualifications equivalent to Functional Skills level 1 or above (e.g. GCSE grade E or above)
• NVQ/QCF Level 3 in Care or equivalent qualification or relevant experience
• Evidence of the Care Certificate or commitment to achieve on joining Trust
• Motivated to develop knowledge and skills and to undertake self-development

Desirable

• Understanding of the Code of Conduct for Health Care Support Workers and Adult Social Care Workers in England

Previous Experience
Essential

• Significant experience of the NHS and/or health/child care and an interest in the speciality with knowledge of wider issues relating to health care
• Clear understanding of professional accountability, delegation and professionalism related to the role of a band 3 worker
• Makes a positive contribution as a team player and demonstrates awareness of importance of working as part of a team
• Able to deliver a high standard of care for patients and always striving to improve on what you do through change and innovation
• Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team
• Is sensitive to the impact and implications of decisions and activities undertaken on other professionals

Evidence of Knowledge
Essential

• Able to work under minimal supervision but fully aware when to escalate concerns to a registered practitione
• Flexible, adaptable. organised with good time management skills
• Ability to cope effectively under pressure and resilient and work within the team to manage complex and challenging situations
• Good written and verbal communication skills
• Excellent interpersonal skills with tact, diplomacy, empathy and understanding
• IT skills in order to access required systems such as electronic patient records
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

• Working knowledge of Health and Safety, Infection Prevention and Manual Handling

Specialist Requirements
Essential

• Able to prioritise and to organise and motivate oneself and others to achieve delegated tasks
• Flexible approach to shift patterns and unit needs which may involve working in different areas or cross site working
• Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
• Able to use own initiative within the boundaries of the role and able to motivate oneself and others

Person Specification
Qualifications
Essential

• Literacy and numeracy qualifications equivalent to Functional Skills level 1 or above (e.g. GCSE grade E or above)
• NVQ/QCF Level 3 in Care or equivalent qualification or relevant experience
• Evidence of the Care Certificate or commitment to achieve on joining Trust
• Motivated to develop knowledge and skills and to undertake self-development

Desirable

• Understanding of the Code of Conduct for Health Care Support Workers and Adult Social Care Workers in England

Previous Experience
Essential

• Significant experience of the NHS and/or health/child care and an interest in the speciality with knowledge of wider issues relating to health care
• Clear understanding of professional accountability, delegation and professionalism related to the role of a band 3 worker
• Makes a positive contribution as a team player and demonstrates awareness of importance of working as part of a team
• Able to deliver a high standard of care for patients and always striving to improve on what you do through change and innovation
• Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team
• Is sensitive to the impact and implications of decisions and activities undertaken on other professionals

Evidence of Knowledge
Essential

• Able to work under minimal supervision but fully aware when to escalate concerns to a registered practitione
• Flexible, adaptable. organised with good time management skills
• Ability to cope effectively under pressure and resilient and work within the team to manage complex and challenging situations
• Good written and verbal communication skills
• Excellent interpersonal skills with tact, diplomacy, empathy and understanding
• IT skills in order to access required systems such as electronic patient records
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

• Working knowledge of Health and Safety, Infection Prevention and Manual Handling

Specialist Requirements
Essential

• Able to prioritise and to organise and motivate oneself and others to achieve delegated tasks
• Flexible approach to shift patterns and unit needs which may involve working in different areas or cross site working
• Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
• Able to use own initiative within the boundaries of the role and able to motivate oneself and others