Job Description

We are looking to recruit a Clinical Operations Manager to line manage our Breckland community teams, who are based in Thetford and Watton, working alongside our Breckland PCN partners and colleagues.



You will work with a professional and highly dedicated Community Nursing and Therapy team and have support from other managers and Clinical Leads working across South PCN. You will also support cover needs for management of other Community Nursing and Therapy teams across South as required.



You will directly line manage the clinical mobile workforce and take responsibility for staff recruitment, monitoring, rostering, lone working, incidents, complaints, and adherence to policies. You will also take responsibility for the data and safety quality monitoring of the team and will ensure that Trust annual priorities and quality goals are embedded within the workforce.



There will be opportunities to utilise your clinical knowledge and skills both within the role directly and to support patient needs within South Place.



To provide clear operational leadership and line management to staff working in Community Nursing Teams and clinic based services within the Place portfolio.



To contribute to clinical leadership and retain professional registration to support clinically when required.



To support staff to achieve and ensure competencies are maintained within the teams .



To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.



To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.



To develop strong, transparent working relationships with key stake holders including the local acute hospital, Social Services, Norfolk First Support and the voluntary sector



The Trust achieved outstanding from CQC and we are proud to say we are the first trust to have achieved this accolade. This is a testament to the forward progressive nature of the trust and our commitment to delivering high quality care in sometimes challenging environments.



Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.



Clinical

The post holder will need:

To provide patients with appropriate interventions to enable them to remain within their own home, where possible avoiding inappropriate admissions.



2. To plan, implement and evaluate highly complex packages of patient care.



To offer advice and support to other members of the primary healthcare team.



To provide a mentorship role to students and team members.



To be involved in the provision of relevant professional advice and expertise in matters regarding the service.



To keep accurate, confidential, and up to date records for all patient contacts.



Ensure activity data and clinical information is recorded in the patient held record (where available) and on SystmOne and completed on a daily basis



To be familiar with and comply with all relevant measures under the data protection act and Caldecott guardian initiative, vulnerable adult policies and the NCH&C clinical governance framework.



To attend regular supervision meetings with a nominated supervisor and provide supervision for other team members.



To participate in continuing professional development activity and all mandatory training as required.



To practice within professional codes of conduct and protocols.



To promote the effective use of local services by close networking with other providers of health, social care and voluntary services.



Professional

The post holder will:

Relay information from the Leadership team in respect of NCH&C and local issues to all members of the integrated team on a regular basis in the form of business meetings.



Work with the Heads of Service to ensure service and team development, ensuring that patients receive care closer to home.



To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.



To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.



Be aware of Trust's behaviour framework and ensure behaviours are embedded in role.



Ensure Trust's behaviour framework is utilised when managing and supervising staff and that behaviours are embraced and embedded within the team.



To undertake the measurement and evaluation of the team's work and current practices through the use of evidence based practice, projects, audits and outcome measures and lead others in doing so. Make recommendations for and lead change.



To actively contribute to the modernisation and forward movement of NCH&C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.



To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change.



To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.



Complete all data returns as required by NCH&C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards.



To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e. patient record audit.



To identify clinical and organisational improvements to enhance and improve integrated care and services to patients, implementing change and leading others.



To assist in the marketing and promotion of the service with fellow practitioners & stakeholders.



To monitor the delegated team budget and assist the Locality Manager to effectively manage resources.



To be an authorised signatory for goods, services and payroll.



To comply with existing organisational and departmental policies , procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments.



To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners.



Management

As a line manager the post holder is responsible for:

31. Completion of annual appraisal for each employee in the team and ongoing management supervision.



32. Ensure the staff rota is developed and maintained on a monthly basis via E-Roster



33. Supporting attendance and wellbeing of the team, with appropriate support from HR colleagues.



Monitoring and managing annual leave and study leave in line with NCH&C's policies, procedures, and guidelines. Informing the Head of Service of any significant trends/issues.



To be accountable for the recruitment, selection, retention, and induction of new staff.



To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.



Ensure all KPIs are achieved mandatory training, induction and appraisal.



To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.



To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.



Complete risk assessments and incident forms as required.



Contribute to clinical audit as required.



Please refer to full job description