Job Description

About Us



At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.



Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.



Relate



Relate, the national organisation for individual, couple and family therapy, merged with Family Action this year, and is now on an ambitious programme of development, with an aim to ensure equal access for all to high-quality relationship therapy whilst keeping its distinctive brand.



We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of individual, couple and family relationships in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.



We are now looking for three Clinical Practice Managers to join us on a full-time, permanent basis, working 37.5 hours per week.



The Benefits



Salary of 37,211 per annum, rising to 41,518 per annum An additional 480 per year home-based allowance An annual paid leave entitlement of 30 working days plus bank holidays Up to 6% matched-pension contributions Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment Enhanced paid sick leave and paid family leave provisions Eye care and winter flu jabs vouchers Cycle to work scheme A dynamic, supportive environment where your expertise will shape the future of relationship support Investing in your professional development with ongoing quality training and career development opportunities

This is an exceptional opportunity for a qualified relationship therapist with service management experience and a track record of leading clinical delivery services to join our purpose-led organisation at a pivotal moment of transformation and innovation.



As we embark on an exciting new chapter, you'll be at the forefront of innovation within therapy services, effortlessly supporting digital and blended models of working, and enabling service users to develop strong, robust relationships.



In return, you will have the platform to strengthen your professional influence, advance your career on a national scale and enrich your portfolio with meaningful achievements, as well as grow your leadership expertise.



So, if you're ready to use your skills to create meaningful change, read on and apply today!



The Role



As our Clinical Practice Manager, you will lead and continuously develop high-quality, evidence-informed counselling services for individuals, couples, families and young people.



Specifically, you will line manage a team of practitioners, providing guidance, supervision, and development to help them excel and achieve exceptional outcomes for those we support.



You'll ensure services are safe, effective, and continuously improving, using data, audits, and client feedback to drive best practice and maintain the highest clinical standards.

Additionally, you will:

Provide regular one-to-ones for your team Align all interventions with current research and sector standards Contribute to national forums and research initiatives Maintain direct client work to stay connected to practice and model excellence

About You



To be considered as a Clinical Practice Manager, you will need:



Operational and service management experience, with the ability to manage resources and workflows to ensure high-quality, safe and efficient delivery A proven track record in leading clinical delivery, quality assurance and safeguarding within complex or multi-site services Experience in designing and delivering CPD and professional training Strong influencing and relationship-building skills A deep understanding of clinical governance, ethical frameworks, and sector standards A Level 5 or above qualification in Relationship Therapy (or equivalent) Registration (or working towards accreditation) with a relevant professional body such as BACP, UKCP, NCPS or COSRT.

The closing date for the role is 28th October 2025.



Other organisations may call this role Therapy Service Manager, Counselling Manager, Clinical Lead, Practice Lead, or Counselling Services Lead.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for an interview. We also make reasonable adjustments on the job, where required.



We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and we strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.



So, if you want to become a Clinical Practice Manager and play a vital role in shaping the future of relationship therapy, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.