Job Description

Overview

We are seeking a dedicated and experienced Clinical Services Manager (Intake and Allocation) who will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, efficient, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.

This key operational role ensures trainees are allocated cases appropriate to their level of clinical experience and training requirements.

The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. The post holder will be required to demonstrate excellent communication skills and have the ability to engage with clients in a sensitive manner.

Key responsibilities

Allocation of Cases

Being responsible for the end-to-end process of allocating the case for post- assessment through to the start of ongoing therapy.

Consulting where necessary with Senior Clinicians to ensure a clear onward allocation pathway.

Being alert to safeguarding concerns and referring case to the Safeguarding leads where necessary.

In consultation with training supervisors, ensuring trainees are allocated appropriate cases in accordance with their level of clinical experience and training course requirements.

Negotiating with therapists and maintaining accurate information on therapist availability including location, times and start dates.

Ensuring qualified therapists are offering therapy availability to meet contractual requirements.

Contacting clients by telephone to broker therapy appointments and answering any questions they may have regarding the onboarding process.

Liaising with therapists to ensure the smooth signposting of cases which are not suitable to be seen within the service.

Governance

Keeping service policies and protocols relating to allocations and intake under continual review.

Supporting the Senior Leadership Team with ensuring clinical governance, policies and procedures are followed and updated.

Liaising with senior colleagues to address and manage clinical feedback and complaints.

Data Management Reporting

Ensure case management information is accurately recorded the clinical CRM system.
Monitoring trainees clinical progress towards training requirements

Providing accurate reports to the Senior Leadership Team.

Financial Management

Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments. Support clinical debt management by ensuring cases aren't allocated where existing debt is outstanding.
Equality, Diversity and Inclusion (EDI) Commitment

As Clinical Services (Intake and Allocation) Manager, you will play a critical role in promoting and upholding our commitment to equality, diversity, and inclusion. You will be expected to:

Work proactively to identify and reduce barriers to access and engagement, including those related to race, ethnicity, disability, gender identity, sexual orientation, socio-economic status, and other protected characteristics.

Collect and use demographic and equity-related data to inform service development and improvement.

Champion inclusive leadership, fostering a team culture where diversity is valued, and all staff feel respected and supported.

Candidate specification

High level interpersonal skills and the ability to work with a wide range of people Excellent communication skills (both written and verbal) Experience working within a clinical setting and liaising regarding safeguarding concerns Attention to detail Ability to lead on delivery after consultation with clinical colleagues Able to demonstrate the capacity to create and sustain relationships Excellent administrative and organisational skills with ability to plan ahead Experience of working in an external facing role Proficient in the use of digital technologies (including MS365) and confident with adapting to different IT platforms. A proactive and flexible working approach Ability to work under pressure and be highly responsive Effective time and workload management Capability to promote TR services in a socially inclusive way A commitment to Tavistock Relationships' aims, objectives and values
Please apply by submitting your CV and a cover letter outlining how you meet the role requirements.

Job Types: Full-time, Permanent

Pay: 40,000.00-43,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Sick pay Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in London EC2M 4TP

Application deadline: 06/08/2025