Job Description

: Clinical Services Manager - Homecare & Supported Living

Job Title:

Clinical Services Manager

Reports to:

Director of Care Quality / Registered Manager

Location:

Community-Based (Homecare & Supported Living Services)

Hours:

Full-time

Salary:

Competitive, based on experience

Regulated Activity:

Personal Care / Treatment of Disease, Disorder or Injury

1. Job Purpose

The Clinical Services Manager is responsible for the

overall clinical oversight, management, and operational delivery

of homecare and supported living packages across the service. This role combines

clinical governance, service development, operational leadership, risk management

, and

direct oversight of complex packages

.

They will ensure compliance with CQC Fundamental Standards, lead clinical and operational staff, maintain high standards of person-centred care, and ensure safe, effective, and consistent service delivery for adults and children with complex needs.

2. Key Responsibilities

A. Clinical & Operational Leadership

Provide senior clinical and operational leadership across all homecare and supported living services. Ensure safe, effective clinical practice for high-needs packages (e.g., tracheostomy, ventilation, PEG, epilepsy). Actively manage day-to-day operations across all packages, ensuring appropriate staffing, rota cover, and service continuity. Lead crisis management and service escalations.

B. Service Oversight & Case Management

Hold oversight of the clinical quality, operational performance, and financial viability of all active community packages. Support mobilisation of new care packages, including assessments, MDT meetings, and start-up clinical planning. Monitor outcomes, incidents, and risk, ensuring timely intervention and updated care plans. Manage transitions, hospital discharges, and step-down pathways.

C. Clinical Governance & Compliance

Ensure the service remains CQC inspection-ready at all times. Lead internal audits (medication, documentation, infection control, care plan quality). Maintain a robust clinical governance framework, including incident reviews, debriefs, and RCA processes. Lead on safeguarding alerts, Section 42 actions, and multi-agency investigations. Ensure adherence to policies, NICE guidance, and best practice clinical protocols.

D. Staff Leadership, Development & Workforce Management

Line manage Clinical Leads, Nurses, Senior Support Workers, and Team Leaders. Deliver clinical and mandatory training in areas such as suctioning, complex care, medication, and emergency response. Lead competency assessments, supervision, appraisals, and performance management. Support recruitment and retention by conducting clinical interviews and skill assessments.

E. Quality Assurance & Continuous Improvement

Lead on service improvement initiatives to enhance care quality and client outcomes. Support tender submissions, commissioner reporting, and quality monitoring visits. Use data, clinical KPIs, and audits to drive improvements in care delivery. Champion a culture of safeguarding, dignity, safety, and positive behaviour support.

F. Multi-Agency Collaboration & Stakeholder Engagement

Act as a senior clinical representative in MDTs, commissioner meetings, safeguarding meetings, and contract reviews. Develop strong partnerships with GPs, therapists, hospitals, community teams, and families. Communicate effectively with external professionals to support seamless care coordination. Support families with concerns, feedback, and involvement in care planning.

3. Person Specification

Qualifications

Registered Nurse (RGN/RMN/RNLD) with valid NMC PIN. Leadership or management qualification desirable. Advanced clinical competencies in complex community care preferred.

Experience

Minimum 3-5 years senior clinical experience in community nursing, homecare, or supported living. Experience managing complex packages and leading multidisciplinary care. Strong background in safeguarding, risk management, and clinical governance. Experience managing clinical teams, rotas, and service delivery.

Skills & Competencies

Excellent leadership and management capability. Strong understanding of CQC Fundamental Standards. Skilled in clinical assessment, risk management, and care planning. Confidence with audits, incident review, and quality assurance. Excellent interpersonal and communication skills. Ability to work under pressure and manage multiple complex cases simultaneously. Strategic decision-making and problem-solving skills.

4. Key Attributes

Professional integrity and accountability High emotional intelligence Strong organisational and planning abilities Calm under pressure and solution-focused Passion for quality, safety, and person-centred care Ability to inspire, coach, and build high-performing teams

5. Additional Requirements

Enhanced DBS Full UK driving licence and ability to travel Flexibility to participate in on-call rota Commitment to ongoing training and CPD
Job Type: Full-time

Benefits:

Flexitime
Licence/Certification:

Driving Licence (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person