Job Description

Region

London

Vacancy Type

Fixed Term/Full Time

Job Summary

Clinical Services Senior Officer

34,300 - 37,300 per year

Fixed term (15 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We're looking for a Clinical Services Senior Officer to join our Clinical Services Team on a fixed term role covering maternity leave.


Our Clinical Services team provide direct information and support to anyone affected by prostate cancer or prostate problems. This includes our Specialist Nurse team, who run a service available over telephone, email, WhatsApp and Live Chat. We also have a Risk Information Service providing information to undiagnosed men concerned about their risk of prostate cancer.


As a Clinical Services Senior Officer, you'll play an integral role in running these services, making sure everything's efficient and accessible to the people who need us. We receive around 15,000 contacts every year, and you'll help make sure they get the best possible experience.


Managing the day-to-day delivery of the service means organising rotas, planning resources and making sure everything runs smoothly. You'll line manage our Risk Information Officer and support the growth of our Risk Information Service too.


You'll also take responsibility for reporting and analysing service data, identifying trends and working with the Head of Support Services to shape improvements. Clinical governance will be a key part of the role, making sure our services remain safe, high quality and in line with the right policies. You'll also keep our clinical policies and processes up to date, manage GDPR compliance, and act as a key contact for the team, both within the charity and with external partners.


Alongside this, you'll help promote our services by contributing to promotional plans, social media activity and website updates, making sure more people know we're here to support them.


It's a varied and rewarding role where you'll be helping to shape and improve the support we offer every day.

What we want from you

Good communication is at the heart of this role. You'll be comfortable using a range of channels and able to build positive working relationships with a variety of people, from healthcare professionals to external partners. A flexible, collaborative approach and a commitment to delivering excellent service are important too.


You'll bring experience of managing complex work, keeping on top of data, and turning information into clear, useful reports and recommendations. Strong organisational skills and the ability to manage competing priorities will be key.


You'll be comfortable working independently and as part of a team, with strong interpersonal skills and a positive, solutions-focused attitude. You'll be able to support and guide colleagues, helping them deliver their best work. Experience using and maintaining databases is important, along with a good understanding of data protection. It would also be helpful if you're familiar with project management tools and ways of working.


Knowledge of prostate cancer care and support, and an understanding of the nursing profession, would be beneficial for this role.

Why work with us?

Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.


Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.


Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.


We offer a competitive benefits package, including:


Generous leave entitlements that increase with service One 'development day' a month to use for training or personal development Enhanced contributory pension scheme Life insurance and group income protection Health Cash Plan Life and wellbeing advice and support via our Employee Assistance Programme Discounted gym membership and high street shopping discounts Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we're committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We'll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.


We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Our people networks

We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:


Pride - A safe space where LGBTQ+ colleagues -- and our allies -- can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people Mind & Body - Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness Culture Club - Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working - a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.


Each of our teams has a team agreement outlining when and how often we're expected to be in our London Bridge office. We're very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

Next steps

The closing date is Sunday 6

th

July 2025.

Applications must be submitted by 23:45 UK time.

Interviews:

By arrangement. Currently scheduled from

Thursday 10

th

July 2025

How to apply

To complete your application, you'll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the 'STAR' technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.


This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:


Good communicator with excellent written communication skills Proven ability to manage multiple complex tasks simultaneously, for example - managing day-to-day resource and service delivery alongside broader service development projects or governance work Experienced in building strong working relationships, with particular experience in working with healthcare professionals Competent at using a wide range of communication channels Confident and competent in using evaluation and research skills, including data analysis and interpretation Ability to work autonomously and as part of a multidisciplinary team Working knowledge of prostate cancer care and support, and of the nursing profession

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.

This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you'll be able to contribute to the success of Prostate Cancer UK.


Apply via the apply now link at the top and bottom of this page where you'll be taken through to our career portal.

Got a question?

Please let us know if you have any accessibility requirements or any other questions - we're here to help: hr@prostatecanceruk.org


We look forward to receiving your application!


Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.