Job Description

We are looking for an enthusiastic and organised team coordinator with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.



The SPA service within Kingston and Richmond NHS Foundation Trust is for Richmond Community Services.



The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.



Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.



You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.



This is a hybrid role and there will be some working from home but you are expected to also work in the office which is at Thames House in Teddington.

Main duties of the role:

Ability to work autonomously and as part of a Team.



Provide an initial point of contact for referrers Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.



Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.



Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response services



Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.



Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.



Receive and provide handover with the overnight single point of access both administrative and clinical.



Participate in the ongoing development of the service.



Complete accurate patient records to ensure continuity of care.



Development and staff wellbeing



Your growth and personal happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.



To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.



We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.



Wherever you work across our organisation, we look forward to welcoming you.



Please see the attached supporting document/s which contains more information about the role in the job description and person specification