Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Are you able to work autonomously but also integrate as part of a team? Are you committed to data quality and taking pride in your work? Would you enjoy working in an inpatient environment?



We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our inpatient clinical teams within the Older Persons services based at the Julian Hospital in Central Norfolk. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.



The successful candidate will be expected to demonstrate experience in data entry and management with an awareness of key performance indicators and a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an inpatient setting is essential.



You will be joining a demanding fast paced environment using the Trust's EPR.



Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.


Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered. The position is based at the Julian Hospital, Norwich where limited on-site parking is available. Occasional travel may be required and flexibility essential.

Main duties of the job

The role will include call handling, face to face liaison with service users and colleagues alike, data entry, typing, minute taking, filing and other general administrative office duties. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Person specification

#

Qualifications

Essential criteria

Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards.

Desirable criteria

Shorthand Knowledge of Trust electronic record system #

Experience

Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure and working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation.

Desirable criteria

Staff supervision / appraisal process #

Skills

Essential criteria

Excellent articulate communication skills. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to prioritise. Ability to co-ordinate and prioritise management diaries. #

Knowledge

Essential criteria

Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems

Desirable criteria

Knowledge of medical terminology #

Other

Essential criteria

Able to work flexibly across a range of different sites/offices

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges