Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

We are looking for a full time (37.5 Hours per week) Band 3 Clinical Support Team Administrator to join our Emotional Wellbeing Hub administration team. A job share would be considered.



You will be joining a dedicated friendly admin team within the Emotional Wellbeing Hub which is a fast-paced access service processing mental health referrals aged 0-25 years. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.



You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

Main duties of the job

You will need to be well organised, and ideally have knowledge about healthcare and the NHS. You will work under the supervision of the Deputy Business Support Manager and Emotional Wellbeing Hub Team Manager.



In addition to working as part of a local admin team, there will be opportunities to work collaboratively with and gain support from the wider admin team and cover required across services.



The post will be based at Mariner House, Ipswich and hybrid working is available. There is an internal rota in place regarding the expected office-based days as well as flexible work from home. Parking charges are paid back in your monthly pay.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Person specification

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Qualifications

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Essential criteria

S Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. ##

Desirable criteria

Knowledge of Trust electronic record system. #

Experience

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Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision.

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.