Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Waveney Community Therapy Service provide specialist interventions for service users currently accessing secondary care via the Great Yarmouth and Waveney CMHT's. They facilitate group programs from a range of community hubs. The Waveney team also provide 1:1 interventions both in service users homes and in the community as well as Outreach work to support individuals to access the group program or move on to accessing community resources.



Waveney Community Therapy Service based at Victoria House in Lowestoft are looking to recruit a conscientious, calm and confident individual to become part of the Administration Team.



This role is a part time 15 hours per week working Thursday and Fridays. This is a substantive position.

Main duties of the job

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.



You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.



Examples of some of the tasks that may be required to be undertaken by this role include:
Writing correspondence to service users

Booking appointments

Use of Oracle

Support with ESR including MSS forms

Support with paperwork for supervision, sickness and return to work meetings.

General admin support to wider clinical team and team manager

Liaising with other teams.

Other appropriate admin duties, as directed, being adaptable and flexible to service needs and changes across the care group.




Previous administration experience is essential. Full training will be given.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please see attached job description and person specification attached which outlines the role and the requirements of the role.

Person specification

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Qualifications

Essential criteria

Pitman/RSA III Typing/ Work Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards

Desirable criteria

Knowledge of Trust electronic record system #

Experience

Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure Working on own initiative with minimal supervision. #

Skills

Essential criteria

Excellent communication skills Ability to prioritise Ability to co-ordinate and prioritise management diaries ICT skills including Microsoft or equivalent. Literacy and numeracy #

Knowledge

Essential criteria

Maintaining administrative / secretarial systems.

Desirable criteria

Knowledge of NHS policy / procedures Knowledge of medical terminology

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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