Job Description

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Child, Family and Young People Service based at Mary Chapman House in Norwich. The role will be offered on a permanent, part-time basis (four days).



We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and we may ask you to spend time networking with other bases to facilitate this process.



This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.



The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstratable administrative experience.



You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.



You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.



You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.



Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.



Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.



Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.



ROLE SUMMARY



Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.



DUTIES AND RESPONSIBILITIES



Clinical Support



Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.



Use electronic systems to input and access information as required by the clinical multidisciplinary team.



Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.



Liaise with clinical team members in relation to urgent referrals or other emergencies.



Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.



Take and process minutes for teams (across the Locality).