Job Description

Primary Care Support offer:

6 weeks annual leave + bank holidays Mentor scheme Hybrid working Flexible working Supportive team of experienced primary care professionals Career development prospects

Clinical Team Manager - Admin Team

& Person Specification

Job Title:

Clinical Service Manager

- Admin Team

Grade:

30,000

Hours of Work:

37.5 Hours

Base:

St Helens Technology Park / hybrid

Managerial Accountable to:

Directors

Clinically Accountable to:

Directors

Professionally Accountable to:

Directors

Job Summary

The CTM will ensure all new employees receive a full induction process which will be supervised and monitored by them.

The CTM will line manage the admin team members ensuring they have adequate training and guidance to work safety and efficiently .

The post holder is responsible for ensuring all training material remains up to date and fit for purpose working in collaboration with the Training & Development lead

The post holder will take a central role in reviewing, improving and implementing the practice we support with repeat prescribing policies to ensure all staff are aware of the correct procedures to run a safe, cost effective, efficient, but patient friendly, repeat prescription system.

The post holder will be the main contact point for issues relating to user issues of the clinical systems within the team.

The CTM will be support the T&D Lead on all Quality Assurance processes to help ensure all staff are working safety within their competency at all times.

Support the team to provide a range of admin services to patients and practice staff.

Work to ensure that practice data is handled safely and securely within current legislative framework.

Duties and Responsibilities

Principle Responsibilities

Overseeing the day-to-day operations of the site work ensuring all work is efficiently completed Periodically review workload at each site ensuring it is appropriately managed within the agreed time scale by the agreed clinicians To lead on the review process of in house procedures ensuring staff have the appropriate level of guidance Correspond with sites to proactively manage the site expectations against the agreed productivity Periodically review workload at each site ensuring it is appropriately managed within dance and support to complete their job roles in a safe and effective manner. To deliver and develop induction programmes and competency assessment framework for all Primary Care Xtra pharmacy employees. To lead and supervise all training and induction sessions To schedule relevant 'off site' or remote training needed To remain fully proficient with all clinical systems used in primary care To develop all training material needed used for training and development. To manage day to day and longer term cover for sites we support Support the recruitment process for all admin staff

Clinical Governance and Risk Management

To ensure effective risk management, by supporting the review of practices and nursing homes MM systems and to recommend changes to these systems, policies or SOPs where appropriate. To report any incidents and near misses identified, through the appropriate channels following individual practice's policies.

Research, Audit and Quality

To organise the data collection and searches required for any audits being carried out for the prescribing incentive schemes and ensure they are submitted on time. To support the ICB's Medicines Management Team and PCN pharmacy teams with their audits and work streams Ensure prescribing at all sites is in line with NICE and Pan Mersey guidelines Undertake regular prescribing audits to supporting the prescribing lead to ensure prescribing is safe and follows national guidelines.

Education and Training

To train and develop all professionals working for the organisation To develop and deliver high quality training events to both in house teams and remote.

Quality

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources.

Administrative/ Clerical

To maintain comprehensive and accurate records of work undertaken To be able to use MS Office programmes necessary for the role To be able to use the searching and administrative capabilities of the GP clinical system. To manage time effectively to ensure all targets are met To carry out other associated tasks and training required to develop this role in the future as requested by the surgery

Personal / Professional development

The post-holder will participate in any training programme implemented by Primary Care Support as part of this employment, with such training to include:

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/ or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Infection control

It is Primary Care Support's policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care

Communication

To be the first point of contact for practices in relation to support we can are are providing. To investigate and document and complaints or significant events relating to medicines and report them to the relevant person. To work as part of the wider surgery team, including admin, pharmacists and GPs To work collaboratively with other practices to spread good practice and share experience. To provide education and training to members of the team on all technical issues relating to medicines management and the safe handling of medicines Recognise people's needs for alternative methods of communication and respond accordingly.

Equality and Diversity

It is the responsibility of every person to act in ways that support equality and diversity and work within the spirit and detail of legislation including, but not limited to the Sex Discrimination Act 1975, Race Relations Act 1976 and Disability Discrimination Act 1995 as amended.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting the in a way that is consistent with practice procedures and policies, and current legislation Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Competency

You are responsible for limiting your actions to those, which you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to the Lead Clinician in the first instance.

Health and Safety Requirement

In accordance with the Health and Safety at Work Act 1974 and other supplementary legislation, you are required to take reasonable care to avoid injury during the course of work and co-operate with employees and others in meeting statutory requirements.

You are required to attend stator training as required to fulfil your duties To comply with safety instructions and policies and procedures. To use in a proper safe manner the equipment and facilities provided To refrain from willful misuse of, or interference with, anything provided in the interest of health and safety and any action, which may endanger yourself or others. To report as soon as practical any hazards and defects to your senior manager To report as soon as practical accidents and untoward incidents and to ensure that accident forms are completed. Maintain awareness of national standards of infection control and cleanliness and regulatory/ contractual/ professional requirements and good practice guidelines Demonstrate due regard for safeguarding and promoting the welfare of children.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of their duties outlines in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patents, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Data Protection

Where it is a requirement of the job for the post holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example passwords, are not communicated to unauthorised individuals.

General clause

This job description is not intended to be exhausted but to indicate the main responsibility of the post and may be amended from time to time after consultation with the post holder.

Person Specification

Person Specification

Essential

Desirable

Assessment

Qualifications & Training

Essential

2 Years of primary care experience Competent user of both SystmOne and Emis Web.
Desirable

Worked in a management role with experience of leading a team

Knowledge and experience

Experience of working within the NHS. A knowledge of primary care NHS structures

Skills

Able to plan own workload in line with priorities and objectives Excellent written and verbal communication skills Excellent presentation skills, proficient in work processing skills Good interpersonal skills Proficient in spreadsheet packages. Internet awareness. Report writing skills Ability to travel to the office Able to work as part of a team Able to work under pressure

Attributes and Behaviours

A completer finisher. Resilience and drive Personal and professional integrity and confidence. Flexibility Self-starter Resourceful Strong negotiating and influencing skills Strong facilitating skills Strong commercial instincts Calm and resolute under pressure. Self-motivated and enthusiastic. High workload capacity and capable of sustained effort over a long period. Effective delegator Strong commitment to public services. Political awareness. Full driving licence.
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Flexitime On-site parking
Application question(s):

Do you have BTEC Certificate in Pharmaceutical Sciences, or City and Guilds Dispensing Certificate, or Apothecaries Hall Certificate or NCQ equivalent.
Experience:

Primary care: 2 years (required)
Licence/Certification:

GPhC registration number (required)
Work Location: Hybrid remote in St Helens WA9 1TW