As a Club, you will play a key role running in the day-to-day operations of the club. You will manage & coordinating excellent events, and ensuring the delivery of outstanding customer service. This is an exciting opportunity for an ambitious individual with a passion for sports and hospitality to take the next step in their career.
Key Responsibilities:
Customer Service Excellence:
- Provide excellent customer service, assisting customers with inquiries, bookings, and resolving any issues or concerns promptly and professionally.
Player Experience:
- Help develop strategies to attract and retain customers, fostering a strong sense of community and loyalty.
- Oversee player services, ensuring a positive and welcoming experience for all players and guests.
- Manage and resolve player concerns and complaints in a professional manner.
Operational Support:
- Managing day-to-day operations, including staff supervision, inventory management, and facility maintenance.
Event Coordination:
- Planning and execution of events, tournaments, and promotional activities to drive engagement and participation within the Padel community.
Food and Beverage Operations:
- Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.
Retail sales:
- Utilise natural selling ability and interpersonal skills to maximise ancillary revenues within the clubs through effective retail sales strategies and techniques.
Staff Training and Development
- Training new staff members and ensuring all team members adhere to company policies and procedures, maintaining high standards of service.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, conducting regular inspections and implementing corrective measures as necessary to maintain a safe environment for staff and customers.
Site Maintenance:
- Oversee and coordinate site maintenance activities, including cleaning schedules, refuse, and court care to ensure the club's facilities are well-maintained and presentable at all times.
Qualifications and Skills:
- Previous experience in a customer service or hospitality role, preferably within the sports, leisure or events industry.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders.
- Natural selling talent to upsell and maximise ancillary revenues
- Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively.
- Knowledge of health and safety regulations, with a commitment to maintaining a safe and welcoming environment for all customers.
- Previous experience in running and coordinating events to ensure smooth execution.
- A passion for sports and a desire to contribute to the growth and success of Pure Padel.
Benefits:
- Competitive salary and opportunities for career advancement within a growing company.
- Discounted food, drink and Padel court hire
- Comprehensive training and ongoing support to help you succeed in your role.
- Free on-site parking
- Dynamic and collaborative work environment with a focus on teamwork and professional development.
Job Types: Full-time, Permanent
Pay: 29,000.00-30,000.00 per year
Benefits:
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Application question(s):
This Job role requires your 40 hours to be completed any time from 6am-10pm Monday to Sunday. Are you capable of working within all those hours?
Work Location: In person
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