Job Description

JOB DESCRIPTION

Club Manager

Responsible to:

Regional Manager

Responsible for:

Operations and all staff working within the club

COMPETENCE REQUIREMENTS FOR JOB

EDUCATION:

BTEC/Degree

SPECIFIC TRAINING: (Certificates etc.)

Fitness instructor level 2/3

SPECIFIC SKILLS:

Administration, finances, communication, planning, CRM systems and implementation

EXPERIENCE:

At least two years' experience working within the fitness industry

KEY OBJECTIVES

1. To ensure that financial targets are achieved.

2. To ensure the strategic and day-to-day management of the Club.

3. To ensure that the Club operates in accordance with the Contract Specification.

4. To support and develop staff in achieving their objectives.

5. To assist Support Team with specific projects.

K.O.1

a) To work with the Support Team to: -

Set budgets

Maximise income

Minimise expenditure

b) To monitor and review all financial and non-financial indicators on a daily basis.

c) Feedback any key issues to the Support Team.

d) To direct innovative programming to ensure maximum usage/profitability.

e) To ensure the delivery of a high quality service to every customer on every visit in accordance with the Companies Mission Statement.

f) Investigate and propose any new opportunities for developing the business to the Support Team.

K.O.2

a) Appropriate delegation of specific responsibilities to other members of the team.

b) To carry out duties of other members of staff if necessary, e.g. cover for breaks, sickness, etc.

c) To oversee the recruitment of new staff.

d) Ensure the appropriate but efficient utilisation of human resources to cater for the Clubs programme/usage.

K.O.3

a) Ensure own and teams understanding of the Contract Specification.

b) To liaise on a regular basis (as appropriate) with the client team.

c) To react quickly and efficiently to any issue raised by the client.

d) To feedback any key issues to the Support Team.

K.O.4

a) Ensure own and teams understanding of the 3d QMS Manuals

b) Liaise with and support staff with Regional responsibilities.

c) Ensure satisfactory QMS audit results are achieved.

K.O.5

a) Provide regular support and advice to staff.

b) Formulate agendas and chair Senior Management Meetings, Setting targets and deadlines.

c) Monitor performance of staff through regular meetings and Performance & Development Appraisals.

d) To plan, action and evaluate training for staff at all levels.

e) Promote a good working environment whilst maintaining a high staff morale

f) Feedback any key issues to Support Team.

Health & Safety:

As a senior member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company's Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager.

Job Type: Part-time

Pay: Up to 17,500.00 per year

Expected hours: 20 per week

Work Location: In person