Job Description

Job Overview

The Whiteley Homes Trust, "the Trust," is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country. Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

Working in our Clubhouse Community Cafe enhances the service we provide, adding extra value to our offerings. You will engage with customers, support daily operations, and help create a welcoming environment. This role offers the opportunity to build strong relationships not just with Whiteley Village residents, but with the wider community, while delivering excellent customer service and contributing to the development of future community services within the village as a charity.

The Cafe Team Members play a vital role in delivering a welcoming, efficient, and high-quality service experience to all customers. This position supports daily cafe operations, food and beverage preparation, hygiene standards, and customer engagement, while upholding the values and policies of the Trust.

Benefits of working at Whiteley Village

33 days' annual leave (inclusive of Bank Holidays), increasing by one day per year of service, up to a maximum of 36 days (pro rata for part time)

Plus an extra day per year (trust day) for William Whiteley's birthday

Pension scheme

Eye Care vouchers

Company Sick pay

Blue Light Discount

Life Assurance

Employee Assistance Programme

Free car parking on site

Responsibilities

Daily Management

Help to serve, tidy, assist with hot and cold food, drink levels and service Making coffees, teas and if needed assist with bakery items Pricing boards and updating if Supervisor has briefed this in on the morning shift Keep stock room clear and tidy Top up of all stock if running low Inform the Supervisor or Manager if items are running low and need replenishing Take orders from customers in a friendly manner Clear of rubbish if needed Washing up and dishwasher duties throughout the day Ensure all tables inside the cafe and outside are clear of empty cups/ glasses/ plates and rubbish

Customer Service

Warmly greet customers and assist with their orders Serve food, beverages, and alcohol with professionalism and courtesy Check on customer satisfaction and bid them farewell Handle customer inquiries and resolve any concerns promptly

Food Preparation

Support in preparing food and drinks following established Cafe products, recipes and standards if required
Ensure presentation and quality align with cafe expectations

Hygiene and Cleanliness

Maintain a clean and inviting cafe space, including tables, counters, and kitchen areas Wash dishes and utensils to uphold hygiene standards Adhere to food safety and sanitation regulations

Cash Handling

Operate the till register, process transactions, and provide accurate change Change management from Post office to ensure small change is sufficient

Stock Management

Monitor stock levels and inform supervisor or manager if supplies as necessary Support inventory checks to maintain efficiency Accept and sign for deliveries if required

Qualifications

Skills & Knowledge

Strong understanding of food and beverages, including preparation and presentation. Excellent personal appearance and hygiene standards. Passionate about delivering outstanding customer satisfaction. Strong verbal and written English communication skills

Experience

Previous Hospitality with a focus on customer service and food handling would be preferred, but not essential

Qualifications

Good knowledge of food hygiene principles and best practice.
Join us in creating memorable experiences for our customers while being part of a dynamic team that values quality, service, and community!

Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 28 - 48 per week

Work authorisation:

United Kingdom (required)
Location:

Walton-on-Thames KT12 4BF (preferred)
Work Location: In person