Job Description

Cluster Business Development Manager

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Residence Inn by Marriott London Kensington

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Salary:

Competitive, based on experience

Job Type:

Permanent

Hours:

Full-time

Town:

London

We are looking for a results-driven, commercially minded, and strategic

Cluster

Business Development Manager

to drive revenue growth and expand business opportunities within the sales department. In this role, you will be responsible for identifying new market opportunities, building strong client relationships, and increasing sales performance across our three Residence Inn London properties (Residence Inn by Marriott London Kensington, Residence Inn by Marriott London Bridge and Residence Inn by Marriott London Tower Bridge).

Benefits

Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at 250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role:

We are dedicated to delivering exceptional hospitality and growing our market presence. As a Business Development Manager, you will play a pivotal role in identifying and securing new business, fostering relationships with key clients, and maximizing revenue for the hotel's sales department.

Responsibilities will include but are not limited to:

To research, identify and introduce new & lapsed business opportunities to support hotel budgets in all segments and for all revenue streams (corporate, conference/event, leisure and social) To actively manage all existing local accounts, ensuring structured account management plan is in place along with maintaining a consistent upselling approach to maximise revenue To own "local sales" delivery to drive business from hotel led specific opportunities to further drive share, including social media activities, welcome desks, showcase events, etc. To drive the implementation of the Hotel Sales & Marketing plan, updating information and recording results on a monthly basis to ensure positive activities are repeated and unsuccessful activities are effectively evaluated and changed as appropriate To be fully conversant with all hotels, services, packages, promotions and special offers available on a group basis and for individual hotels To own the hotels' shopping windows and maintain content up to date on all channels at all time To identify sales opportunities/leads for all Axiom Hospitality Hotels from new and existing customers To liaise with key sales contacts to manage and develop business from Brand Partners managed accounts To build relationships and business cases with Events Agents, Association bodies, Long stay partners and through direct sales to corporate market To follow all company procedures relating to targeting, measuring and reporting To actively participate in any company wide or local sales initiatives To promote the image of the Company and the hotels by the provision of quality customer care standards both internally and externally

The core skills and experience required to succeed:

Experienced sales professional with experience in the hotel market and account management Strategic and proven approach to exceeding KPI's and business development Knowledge and experience of using a CRM, S&C and RFP systems Have undertaken formal sales training i.e. negotiations, strategic selling, account management Proficient in MS Word, Excel and online tools. Ability to work under pressure to deadlines and targets Understanding of the hospitality and travel industry Ability to function independently with a minimum of supervision, taking full ownership of portfolio of hotels Demonstrated strong interpersonal, organisational and communication skills (written and verbal)

Ideal candidate:

Engaging, enthusiastic and motivated Results driven and able to work under pressure Flexible to change and able to react very quickly to that change Financially and commercially very astute Unparalleled ability to build relationships A very consultative personal style in all aspects of the role Excellent communicator with the ability to influence up and down the chain Ability to motivate, inspire and deliver consistently high results A passion for service excellence Willing to travel regularly throughout the UK, including overnight stays as required to meet the needs of the role High degree of integrity and professionalism and the ability to always act as an ambassador for Axiom Hospitality and the hotels Ability to work with minimum supervision, working to own initiative Excellent verbal and written communication skills with a strong command of spoken and written English Strong organisational skills developed in a fast-paced environment

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.


Having these core skills will put you one step further to joining Axiom Hospitality and our Residence Inn hotel cluster in London.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.


Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.