Job Description

Cluster Manager

===================

Temporary Maternity Leave Cover

===================================

Deadline: 11/09/2025

Hey there! Are you ready to bring your passion, creativity, and happy vibes to a place that truly makes a difference? Look no further! At PossAbilities, we're a social enterprise on a mission to help vulnerable people 'Live the life they choose.' Mostly we support people with learning disabilities, young people leaving care and people with dementia...though we do lots of other great things too. If that sounds like something you'd love to be a part of, keep reading!

Why Choose

Poss

Abilities?

-------------------------------------



PossAbilities isn't just a fantastic place to work; it's a place where your heart can sing. Here's why you'll love working with us:

Awesome Pay:

We proudly offer a real living wage. Earn

34679.53

a year for a 37.5-hour workweek (pro-rata for part-timers).

Pension Perks:

We contribute up to 4% of your salary into a pension plan.

Holiday Fun:

Enjoy 25 days of annual leave (pro rata for part time) , 8 bank holidays, and access to our reduced rate holiday home at Ribby Hall Village, 3 extra days holiday on completion of 5 years' service!

Duvet Days:

Perfect attendance? Have a paid day off to chill!

Health & Wellbeing:

Access for you and your dependents for free 24/7 confidential employee assistance programme support, including counselling, and internally trained Mental Health First Aiders to support you.

Social Events:

Join fun events with the people we support, staff, and their families.

Discounts & Benefits:

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement and much more. Not just that but as an employee of PossAbilities you are eligible for a Blue Light Card, ESSO discounted fuel card & similarly a Love2Shop - Every Day Benefits Card all easy-to-use discount schemes which saves you money on your day-to-day spending. We will even refund you the joining fee!

Your Purpose

----------------



This role is central to the management, delivery and development of high quality, person centred, support across a number of services and to promoting PossAbilities' reputation by delivering quality, person centred services, within challenging budgets and governance requirements. It will provide the catalyst to drive, implement all operational change, be the front-line management face of Operations, and be instrumental in delivering flexible and individual support packages.

Your Role

-------------



Promote the culture of Person-Centred Working and PossAbilities strategy throughout the services/hubs and ensure support provided to people is personalised Monitor all aspects of quality and be involved in monthly compliance inspecting in hubs/services Oversee complex case management issues Supervise and develop Hub Leaders as agreed Address day to day complex issues raised by Hub Leaders Oversee safeguarding issues and lead on the safeguarding contact for the agreed services/hubs and local authority Promote involvement of people supported throughout services/hubs Conduct Hub Leader meetings Attend forums within the local authority as agreed and maintain and develop proactive working relationships with all internal colleagues, commissioners, GP's, local safeguarding staff and other external agencies and professionals. Attend and participate in personal supervision and appraisal Be involved where needed in the RAS process and contract reviews for people supported Oversee and coordinate staff recruitment, selection and induction with emphasis on involvement of people supported Coordinate staff training for services/hubs and contribute to the annual training plan for the area in conjunction with the transformation trainer. Monitor health and safety including accidents and incidents for services/hubs and to ensure the services are delivered in line with health and safety standards and the Health and Safety Act 1974. Monitor complaints and compliments Undertake investigations and delegate related tasks where appropriate Present disciplinary and grievances hearings Ensure that the support arrangements in all the services are compliant with the Mental Capacity Act and Deprivation of Liberty Safeguards and PossAbilities standards, including accurate recording and reporting at all times. Ensure that all financial compliance criteria are met in relation to the people we support and budgets for the cluster. Ensure that all employee relations issues are addressed quickly and in line with PossAbilities policies and procedures and through discussion with HR. Monitor sickness levels across the cluster and to address all sickness in line with the agreed policies and through working with HR colleagues. Ensure individuals are supported in a person-centred way to achieve their chosen outcomes and aspirations and that staff are accountable to the person supported. To evidence this for both internal and external audiences. Manage developments and change within your team. Promote a culture of openness and transparency, actively seek feedback, promote the rights of the person supported and respond positively to concerns and complaints. Promote and champion PossAbilities initiatives, such as PCAS (Person Centred Active Support) and to ensure that the underpinning principles are applied across all services within the cluster and that staff understand the key principles. Manage the service in order to meet the desires and aspirations of people supported and/or their representative, service commissioners and the regulator. Work in partnership with other key stakeholders and providers in order to deliver and develop PossAbilities reputation for excellent delivery of transformed services.

And

Builds happy and healthy teams

Create an inclusive, positive and fun environment where everyone can be themselves and feel like they belong. Are big hearted, approachable, supportive and understanding. Care about your team and their wellbeing, get to know them as individuals, ensuring they feel valued and respected.

Thinks differently to deliver

Dream big, think outside the box and lead the way through innovation and ideas. Have courage, a strong will to succeed and are solutions focused. Are flexible and adjust quickly to change and new circumstances and approach these positively.

Ensures everyone grows, thrives and performs

Motivate, empower and energise your team through setting clear expectations and goals, providing the tools required and removing any barriers. Instil trust through open communications and meaningful coaching and feedback. Challenge and stretch people through continued learning and development so that everyone can reach their full potential.

Leads by example

Work alongside your team and others. Role model our values and embrace our culture. Take responsibility for your actions and continuously develop yourself.

Who you are

---------------



Work together to embed a 'Team PossAbilities' ethos and deliver brilliant services everyday Ensure the quality standards and performance measures applying to our work are met. Maintain a safe environment by working within health and safety guidelines Take responsibility for looking after our wellbeing Act as an ambassador, promoting PossAbilities and its services. Act in accordance with statutory and regulatory requirements and follow policies and procedures. Participate in any training or development as required, and continue to learn so that we can get better Have a good understanding of safeguarding to be able to keep individuals safe from harm, neglect and abuse Keep, use and share information responsibly in line with the General Data Protection Regulations and PossAbilities policies Put forward any ideas to improve the services we provide and the way we work. Report any concerns through the right channels Use PossAbilities property and equipment appropriately, safely and with due consideration for its security. Always act in the best interests of PossAbilities Undertake any other duties and tasks as may be reasonably required Adopt a flexible approach to the hours worked in accordance with the needs of the individual and the organisation

Inclusion

-------------



We strongly believe that a good workplace is one that values everyone and embraces both similarities and differences and therefore we want to ensure all our employees bring their whole-self to work. We expect you to:



Be committed to equality, diversity & inclusion; celebrate the differences of our people and contribute to a culture where everyone is valued and respected. Be committed to delivering person-centred services and recognising our customers as diverse individuals.

Our Values

--------------



Our values lie at the heart of our organisation and underpin everything we do.

Integrity

We communicate openly and honestly and build relationships based on trust, respect and caring.

Creativity

We thrive on innovation and encourage positive risk taking.

Happy

We believe fun is the key to success

Person centred

We believe that everyone has the right to exercise choice and control in directing their lives and support. We inspire people to achieve greater things.

Passionate

We are dedicated to, and enthusiastic about, providing exceptional services.

Don't just take our word for it:

We were named as one of

The Sunday Times Best Places to Work 2025

!

On our latest staff survey 98% of respondents said they were proud to work for PossAbilities and 95% said they were happy working here!

We were awarded Highly Commended for Employer of the Year at the 2024 National Learning Disability & Autism Awards.

What's it like to work at PossAbilities? Watch and find out... https://vimeo.com/907456586/b2d034812c?share=copy or check our brochure here



We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity drives innovation and we actively seek to foster an environment where everyone can thrive. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees, ensuring that our team reflects the diverse communities we serve.



If you require any accommodations during the application or interview process, please let us know, and we will work with you to meet your needs.



Still not sure? Complete our expression of interest form and someone will give you a call back to chat things through with you.