Job Description

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.


Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within every one, our team create unforgettable experiences for our guests.


While our walls speak of history, it's our people, their ambition, and their creativity, that shapes our future.


Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Overview

Cluster Marketing Coordinator

is integral for Montcalm Collection's brand growth across digital, PR and events. Reporting to the Cluster Marketing Manager, the role plans and executes day-to-day activity that drives awareness, engagement and bookings for all hotels. It blends hands-on content production with rigorous campaign delivery and measurement, acting as a key link between hotel teams, agencies, media and partners to ensure every activation is on brand, on time and on budget.

COMPETENCIES

1. Creative and Analytical Mindset


Combines creativity with data-driven decision-making to develop and optimise marketing content and campaigns. Maintains strong attention to detail across all written, visual, and digital deliverables.

2. Collaboration and Communication


Builds strong cross-functional relationships with marketing, PR, design, and operations teams. Communicates effectively with both internal stakeholders and external partners.

3.

Adaptability and Initiative

Demonstrates flexibility and ownership when handling multiple projects. Proactively seeks opportunities to innovate and streamline marketing processes.

KEY RESPONSIBILITIES

Assist in developing and implementing the company's overall marketing strategy. Conduct market research to identify trends, target audiences, and opportunities. Support the Content Marketing Manager to create, write, proofread, and manage marketing content such as newsletters and website copy, as required. Coordinate with marketing, PR, and social media teams, designers, and content creators to produce high-quality materials. Manage and maintain marketing databases through CRM systems. Track and analyse campaign performance, reporting on key metrics using analytics tools. Support in event planning and execution, including media events, media stays, campaign launches, and trade shows, acting as the main liaison between the hotel operations and the marketing department. Distribute internal and external marketing materials and communications. Stay up to date on emerging marketing trends and tools. Manage marketing budgets, resources, asset folders, and photography libraries.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

SKILLS & QUALIFICATIONS

Bachelor's degree in Marketing, Communications, or a related field (preferred). 1-2 years of experience in marketing or a related discipline. Strong understanding of marketing principles and best practices. Excellent written and verbal communication skills. Fluent in English; additional languages are an advantage. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with social media management tools (Meta, Sprinklr). Experience with content management systems (CMS). Competent in using AI tools to enhance productivity and creativity. Excellent organisational and time management skills. Ability to work both independently and collaboratively. Strong analytical ability and attention to detail.

WORKING CONDITIONS

Full-time role based in London, working across Montcalm Collection properties. Flexible approach to working hours depending on campaign and event needs. Office and on-site presence required to support team collaboration and brand activations.

BENEFITS & PERKS

Competitive salary package. Supportive and empowering team environment. Wellbeing support, workshops, and advice. Training and development opportunities, including CIPD study support. 28 holidays including eight bank holidays (more after two years' service). Cash-back health benefits, including optical, dental, chiropractor, and physio services. Discounted gym membership and access to wellbeing platforms. Fully paid day off for your birthday. Awards and recognition programme. Annual parties and events. Ongoing training and leadership development opportunities. Pension scheme Celebrate your special day with a fully paid day off on your birthday.

ELIGIBILITY

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

EQUAL OPPORTUNITY EMPLOYER

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.