Job Description

You'll thrive in this role if you:

Have a hands-on, solutions-driven leader with a strong technical understanding of property maintenance and hotel operations. Experience working in a multi-site or cluster hotel role, ideally within a branded or franchised environment. High levels of organisation, autonomy, and initiative; thrives in a fast-paced environment with shifting priorities. Naturally collaborative, able to build strong working relationships with hotel leadership teams, contractors, and external partners. A confident communicator, capable of leading conversations with directors and senior stakeholders during site inspections and asset reviews. Clear and practical understanding of statutory compliance, fire life safety regulations, and industry standards. Committed to continuous improvement and development - both personally and for the team. Demonstrates leaf HOSPITALITY's core values: Entrepeneurial, Excellent, Human, Integrity Passionate about delivering excellence in the guest experience through well-maintained, safe, and compliant properties.

Day in the life of:

We believe in creating exceptional guest experiences and that starts with safe, well-maintained, and inspiring spaces. As the

Cluster Property Manager

, you'll play a key role in shaping that experience across multiple hotels, ensuring every space functions at its best while nurturing and developing the people who care for it.


This is a hands-on leadership role where your technical know-how meets your passion for people. You'll lead and support on-site Maintenance teams, oversee planned and reactive maintenance, and work closely with General Managers and the Group Projects Manager to deliver consistently high standards across all sites.


You'll thrive on variety, balancing your time between properties, solving problems with agility, and driving compliance, sustainability, and performance.


We're looking for someone who:


Brings strong technical and compliance knowledge. Leads with humanity, integrity, and calm confidence. Is energised by developing people and building strong relationships. Takes pride in creating welcoming, safe environments for guests and teams alike.
If you're ready to make a real impact in a business that values transparency, teamwork and excellence--we'd love to hear from you.

Example key responsibilities:

Leadership & Team Development

Lead and inspire a small team through 1:1s, check-ins, and performance reviews Identify training needs and provide on-the-job coaching and mentoring Champion succession planning and team growth within the property function Oversee effective rota planning, absence management, and HR system tasks
Operations & Maintenance

Take a proactive role in day-to-day and strategic maintenance across your cluster Manage all planned and reactive works, ensuring guest and team impact is minimised Ensure compliance with H&S, statutory testing, fire safety, and internal audits Maintain key systems: HVAC, plumbing, plant rooms, water, and electrical Deliver preventative maintenance and support emergency response when needed
Compliance & Contractor Management

Own compliance systems and lead hotel inspections and asset reviews Be the main point of contact for external contractors--ensuring high standards and safety compliance Oversee permits, policies, and access for all on-site work Train hotel teams on safety and compliance protocols Represent the hotel confidently during audits and reviews

What you'll get in return:

Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio Exclusive Team Member discounted stays and 50% off F&B across the Hilton portfolio Continuous learning & development opportunities Free access to 24/7 employee assistance program Team member of the month - 100 and Team member of the year - 500 Uniform provided Competitive pay and package including bonus scheme Additional annual leave and family friendly leave Additional pension contribution



This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.


#BeExcellent



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