Job Description

Job Title: Co-Production Administrator

Location: This is a homebased role with flexibility for occasional travel as the need arises

Salary: \xc2\xa323,210 \xe2\x80\x93 Increasing to \xc2\xa326,132 following successful completion of a 6 months\xe2\x80\x99 probation period

Job type: Permanent

About us: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

The Role:

We are currently looking for a Co-Production Administrator to join our compassionate and innovative Co-Production Team on a permanent contract.

The successful candidate will be team oriented with the ability to take a proactive approach with close attention to detail.

The Co-production Administrator will work with the Co-production Team to provide administrative support so we can deliver on our Co-production Strategy. The post holder will play an important role in supporting the team\xe2\x80\x99s efforts to foster collaboration between service users, staff, trustees, and volunteers to deliver on impactful projects.

If you are organised, take a creative approach to task and are looking for an exciting role that makes a difference, we\xe2\x80\x99d love to hear from you!

Duties and responsibilities:

• Support service users, staff, trustees, and volunteers join co-production projects
• Identify and address any barriers that make it hard for service users to take part in co-production projects and related opportunities
• Organise, coordinate, and set up workshops and meetings relevant to co-production projects
• Take notes during meetings to document discussions and action items
• Prepare and distribute meeting materials and papers in advance as required
• Assist with the distribution of laptops and equipment, ensuring their availability and proper functioning for service users
• Support grant and invoicing processes while ensuring they comply with relevant guidelines
• Aid in the administrative aspects of new co-production projects, contributing to their success
• Collate and assist in the production of reports and end-of-project evaluations to document outcomes and impact
• Maintain a systematic and efficient filing system for service-user and volunteer data, research findings, and strategic activities related to co-production projects
• Provide support to team members, optimising their daily workflow
• Assist with managing team diaries, communications, meetings, and travel arrangements, as well as handling expense-related tasks

Experience and skills:

• Demonstrable ability to communicate well both in writing and verbally
• Proven ability to solve administrative-related problems
• Ability to work flexibly on own initiative and as part of a team
• Commitment to adhering to professional boundaries, demonstrating high levels of integrity
• Respect and celebrate everyone\xe2\x80\x99s individual experience and ensure inclusion is at the heart of your work.

\xe2\x80\x8bWhat else to expect:

• The Co-Production team operate Monday to Friday 9am-5pm. Occasionally, the post may require you to work outside of your contracted hours and therefore flexibility is required
• This post is subject to a Disclosure and Barring Service (DBS) check

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Candidates with the relevant experience or job titles of: Customer Service, Data Entry, Processing, Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Services Advisor, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Secretary, Support Administrator, Company Receptionist, Customer Support, Client Services may also be considered for this role.

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