Job Description

Are you passionate about creating exceptional experiences for guests? Do you thrive in a vibrant and dynamic environment? Firmdale Hotels invites you to become a part of our distinguished team at the Haymarket Hotel, where luxury meets outstanding service.


Firmdale Hotels is a collection of award-winning, luxury hotels known for their unique style, exceptional service, and attention to detail. Our commitment to excellence has earned us a stellar reputation in the hospitality industry, and we pride ourselves on creating memorable experiences for our guests.


As a Cocktail Waiter at our prestigious Haymarket Hotel, you will play a crucial role in delivering outstanding service to our guests. Your passion for hospitality and your enthusiasm for beverages will shine as you manage multiple tables in our lively bar area. You will be responsible for crafting and serving a wide range of drinks, from the finest coffees to exquisite cocktails, ensuring each one meets our high standards.

Responsibilities:

Deliver exceptional customer service, creating a welcoming and enjoyable atmosphere for our guests. Take orders and serve beverages efficiently and accurately. Showcase your extensive knowledge of various drinks, including specialty coffees and signature cocktails. Maintain a clean and organised bar area. Collaborate effectively with your team to ensure seamless service. Stay attentive to guest needs and preferences, providing personalised recommendations when appropriate.

What you Need:

A keen interest in hospitality and a willingness to work as part of a dedicated team. Experience in a similar environment is desirable but not essential; we value enthusiasm and a passion for the role. Excellent customer service skills with a focus on creating memorable guest experiences. A keen eye for detail and a passion for perfecting every drink. Enthusiasm, a positive attitude, and a genuine love for working in a fast-paced environment.

What We Offer:

Competitive hourly rate of 16.00 - 17.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

FFirmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:


Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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