Job Description

To apply: applicants will only be considered by sending your CV and covering letter to: hello@rootedin.org

Start date:

To start as soon as possible

Short-listed candidates will be required to do a 1 day work trial which will form part of your interview.

Job Role:

The Coffee Shop Assistant plays an important role within the Sugar Snap Kitchen team, delivering excellent customer service and high-quality food and drink in a welcoming cafe environment. The role supports the day-to-day running of the coffee shop, including food preparation and cooking, while upholding our standards and values. You will help build a positive team culture and contribute to a great customer experience.

Duties & Responsibilities

Customer Service

Provide friendly, professional, and inclusive customer service at all times Take customer orders accurately and process payments using the till system Build positive relationships with customers and represent Sugar Snap Kitchen values

Food, Cooking & Beverage Preparation

Prepare, cook, and serve meals to a high standard Prepare and serve high-quality coffee to Sugar Snap Kitchen standards Follow agreed recipes, food specifications, and portion controls to ensure consistency and quality Present food attractively, with a high level of attention to detail and consistency Maintain good product knowledge of all food and drink offerings Assist with menu development within an agreed budget, responding to customer feedback and contributing ideas for improvement

Team & Operations Support

Support the Coffee Shop Lead with daily operations Work collaboratively with team members to create a positive working environment Attend team meetings and training sessions as required Contribute ideas and feedback to help improve service and team working

Hygiene, Safety & Standards

Maintain a clean, organised, and safe working area throughout each shift Follow food hygiene, health & safety, and allergen procedures at all times Work confidently and calmly in a fast-paced environment

Personal Development

Take part in training and learning opportunities Show a willingness to learn new skills and develop within the role Most importantly, enjoy your work, have fun, and be part of a supportive team

What we are looking for

Essential

A passion for delivering excellent customer service Friendly, approachable, and confident communication skills Ability to work well as part of a team Willingness to learn and follow procedures Flexibility to work a range of shifts

Desirable

Experience in a cafe, restaurant, or hospitality setting Barista training or an interest in coffee-making Experience in food preparation or catering
(Training will be provided, so we encourage applications from people with transferable skills or a strong interest in hospitality.)

What We Offer

A supportive and inclusive working environment in a growing social enterprise Full training and ongoing support to help you succeed in the role Flexible working hours and shift patterns where possible Opportunities for development and progression within the organisation

Equality, Diversity & Inclusion

Sugar Snap Kitchen is committed to equality, diversity, and inclusion. We welcome applications from people of all backgrounds and are passionate about creating opportunities that enable everyone to reach their potential.

Hours:

Tuesday 10am-2.30pm

Wednesday 10am-2.30pm

Thursday 10am-2.30pm

Friday 7.30am-3pm

For more information on Sugar Snap Kitchen visit www.sugarsnapkitchen.com

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Company pension
Work Location: In person