We are seeking a dedicated and enthusiastic Coffee Shop Supervisor to lead our team in delivering exceptional customer service and high-quality food and beverage offerings at Ori Caffe with the John Lewis store in Solihull. The ideal candidate will possess strong leadership skills, a passion for hospitality, and experience in the food and beverage industry. As a Coffee Shop Supervisor, you will oversee daily operations, ensuring that our coffee shop runs smoothly while maintaining the highest standards of food safety and customer satisfaction.
Responsibilities
Supervise daily operations of the coffee shop, ensuring efficient service and adherence to quality standards.
Train and mentor staff in food preparation, cooking techniques, and serving practices.
Manage team performance, fostering a positive work environment that encourages collaboration and excellence.
Ensure compliance with food safety regulations and maintain cleanliness in all areas of the coffee shop.
Assist in inventory management, including ordering supplies and monitoring stock levels.
Handle customer inquiries and complaints promptly and professionally to ensure satisfaction.
Collaborate with management on menu development, promotions, and special events.
Maintain knowledge of current trends in the coffee industry to enhance offerings.
Qualifications
Previous supervisory experience in a restaurant or cafe setting is essential.
Strong culinary experience with a focus on food preparation and production techniques.
Proven leadership skills with the ability to manage a diverse team effectively.
Excellent communication skills with a strong emphasis on hospitality.
Knowledge of food safety standards and best practices is required.
Experience as a barista or within the coffee industry is highly desirable.
Background in hotel or kitchen environments will be considered an advantage.
A passion for serving customers and creating a welcoming atmosphere is essential. Join our team as a Coffee Shop Supervisor where you can make a significant impact on our customers' experiences while leading a dynamic team!
Job Type: Full-time
Pay: Up to 13.00 per hour
Expected hours: No more than 20 per week
Work Location: In person
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