Job Description

Overview:

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The ultimate goal is to provide a service to our customers that exceeds expectations while at the same time continuously improving efficiencies.



The cold store runs at a chilly -20 degrees centigrade but don't worry, protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.





Reporting to the Depot Operations Manager, you are responsible for helping to pack customers frozen orders ready for dispatch in a timely and accurate manner.


13.05 per hour from 1st January 2026 (13.45 per hour from 1st May 2026) + bonus + company benefits.
Who we are:

Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
You will be responsible for ensuring customers orders that come in later during the day are accurately picked and placed of the corrisponding cage ready for the next morning. Customer confidentiall Picking orders ensuring zero mistakes are made Improve efficiencies and putting them into practice Helping the office team where appropriate Reporting health and safety, stock quality and mechanical issues The above is not an exhaustive list of the duties and responsibilities of this role but aims to give a general overview of the position.

About you:

Essential:

Evidence of commitment and stability Good attendance and timekeeping Numerate and literate Basic secondary education

Desirable:

Health & Safety training

Personal Qualities

Essential:

Wiltshire Farm Foods are keen to promote excellent team work by employing people who have a positive (can do) attitude, who are prepared to learn a number of skills so that they are able to work in various positions within the business. Staff are employed and trained to be multi-functional and to be capable of carrying out numerous functions should this be required when a fellow member of staff is away or absent.

Desirable:

Open and honest team player Outgoing Flexible, highly motivated and committed Have a 'can do' attitude; will need to learn other tasks around the business if required Promote good team work - help others. Have a desire to help the team meet the department targets

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

Company Benefits:
Competitive salary - accredited Living Wage employer 33 days holiday per year, including bank holidays (which are considered a normal working day) Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts

Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito's commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.