Job Description

End Date

Wednesday 05 November 2025

Salary Range

104,992 - 123,520

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

As the Lead Product Owner, you'll define, build, and deliver the Lab's ambitious strategy, working closely with colleagues to ensure success and positively impact customers' financial security.

Job title:

Colleague Waterfront Lab Product Owner

Location:

Edinburgh

Salary:

104,992 - 123,520

Hours:

Full time (35 hours per week)

Working Pattern:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity:

We have an exciting opportunity in Insurance, Pensions, and Investments (IP&I) to join our Waterfront Platform as the Lab Product Owner for the Colleague Waterfront Lab, reporting to our Business Platform Lead. The lab's purpose is to develop a differentiated service proposition, transforming how we support how people plan, protect, and save, to secure their financial future.


Using agile methodologies, we iteratively release value for customers and the group, aligning with our purpose of "Help Britain Prosper." The lab and our colleagues make a difference through our work to achieve the right outcomes for customers.

What you'll be doing:

Leadership: Leading the 80-colleague-strong lab across Edinburgh and India, collaborating closely with the Engineering Lead. Colleague & Contact Centre tooling Strategy: Crafting and being responsible for the Colleague tooling strategy within IP&I. Driving the implementation and adoption of our new Contact Centre platform Genesys. Direction and Vision: Ensuring teams prioritise the right things to deliver value to customers and collaborators. This will be based on delivering the Customer Service Vision strategy through its transformational journey, ensuring the team focus on the benefits being released to the customer and the business. Team Prioritisation: Ensuring Product Owners, Engineering Leads, and Senior Integrators understand priorities and how they individually and as part of teams can add customer value through delivery. Performance Accountability: Accountable for performance against key results, including cost of ownership, backlog delivery, simplification, and customer satisfaction. Risk Management and Culture: Handling risks, aligning vision and roadmap with strategy, and encouraging a collaborative, innovative, and empowered team culture. Excellent interpersonal and presentation skills, with a track record of engaging actively engaging senior leaders and 'story-telling' the journey.

Why Lloyds Banking Group?

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Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too!

What you'll need:

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Customer and Contact Centre solution experience: Proven experience of developing and implementing a colleague and contact centre as a solution at scale within financial services regulations. Product Owner Experience: Leading the creation and evolution of Contact Centre tooling proposition. Handling a backlog, making priority decisions, and explaining these across various changes. Experience in supervising benefits realisation across customer, commercial, and technology changes. Resource and Budget Management: Experience in planning and managing resources and budgets, ensuring the production of valuable product features while prioritising and running tasks effectively. Collaborative Leadership: Experience working closely with collaborators up to director level (c-suite), leading and running a multi-location delivery team. RAID Management: Understanding RAID management, with proven examples of leading delivery risks and raising them at the appropriate time and level. Technical Understanding: Adequate understanding of technology to assist the team through blockers and ensure efficient solutions within the group's wider IT ecosystem.

It would also be useful if you had:

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Market Understanding: Strong understanding of the UK Pensions, Investment, and Protection Market, acquired through operational and change roles, ensuring delivered features meet industry standards.

About working for us:

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Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.


We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

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A generous pension contribution of up to 15% An annual performance-related bonus. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear

from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.