Job Description

Job title

Collections Agent / Call Centre Agent

Salford based - 37.5 hours a week Monday to Friday

2 days working from home

Salary dependent on experience 25,000 - 27,000 base plus Bonus

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

We are looking for confident and assertive individuals to joins us in our debt collection call centre team. You will be responsible for contacting customers, collecting immediate payments, setting payment arrangements, securing ongoing automatic payments and letting our query team know if we need to investigate something. You will work closely with our credit control and legal functions by passing across complex debtor issues.

Key tasks

Maximizing debt collections through outbound phone activity

Taking payments by debit or credit card

Signing customers up to Direct Debit payments

Triage complex debtor issues to the correct teams

Signing customers up to the MyJLA portal

Considering next steps when debts are unrecoverable

Other ad hoc duties as and when required

Criteria

Knowledge and Skills

(what you know and what you can do)

Demonstrated history of good telephony skills

Ability to demonstrate confident and persuasive conversational skills

Active listening and problem solving skills

Advanced negotiation and problem solving techniques

Experience

(what you have done)

Experience of working in a busy call centre environment and to tight deadlines

Minimum 2 years' experience in a call centre environment

Experience of working at pace

Experience of working with a blended dialler system

Personal qualities

(the way you think and act)

Able to work well under pressure and prioritise own workload

Capability to be both personable and firm with clients, to resolve any issues and collect any money owed

Excellent attention to detail and high degree of accuracy is imperative

Excellent communication and relationship-building skills

Positive and flexible approach to your work

Consistently reliable and time-conscious

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

What are your basic salary expectations?
Experience:

debt collection: 1 year (preferred)
Work Location: Hybrid remote in Salford M5 3EA