Job Description

Collections & Disputes Team Leader

Offer ID:

73718

Job:

Support Functions / Finance

Contract type:

Collections & Disputes Team Leader

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for a Collections & Disputes Team Leader to join our team based in Quorum Business Park, Newcastle on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package

.





The

Collections and Disputes Team Leader

is a key role in the department, responsible to lead and motivate a team of credit controllers to ensure the timely collection of Company debt across Equans UK&I and/or ensure all disputes are identified in line with KPI's and recorded accurately in relevant systems.



The role requires a tenacious and proactive behaviour to problem solving, protecting the financial risk to Equans. This role would suit someone with a background in

Credit Control

,

Accounts Receivable

or

Collections & Disputes

. You are required to ensure all debts are monitored and managed successfully, implementing strategies to reduce overdue and queried debts. The role works closely with both internal and external stakeholders from Operational to Executive levels and therefore must be able to influence with integrity.



A requirement of this role is to identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute.





You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.





We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.





We care about the health and wellbeing of our people and we're proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.





We champion

diversity

and

inclusion

in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.




What will you deliver?




Lead, motivate and mentor a team of credit controllers. Protect the financial risk to Equans across the sales ledger. Work closely with internal and external stakeholders. Adhere to all relevant department SLA's and KPI's. Report monthly performance in line with KPI's and SLA's. Manage processes associate to collection of due and overdue debts, in accordance with departmental and business guidelines. Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute. Ensure all unpaid debts are correctly coded into dispute or further action is taken in accordance to the department strategies & governance. Provide coaching and training to team members to enhance their skills and productivity. Regularly review team ledgers to ensure all issues are addressed promptly. Ensure team adherence to departmental governance, policy and procedure documents. Assist with internal and external audits as required. Maintain risk registers as required. Lead and support on projects related to cash or I2C process efficiencies. Proactively identify process improvement opportunities and propose solutions. Provide other ad-hoc duties as required by the role.



What can we offer you?





On offer is a competitive salary and benefits package, which includes;




24 days annual leave (+ public holidays). Free parking. Life Cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. 2 corporate social responsibility days per year. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network. 24/7 Employee Assistance Program and access to mental wellbeing app.



Who are we looking for?




Minimum 2 years' experience in Accounts Receivable and/or Order to Cash environment. Excellent communication skills with the ability to interface at all levels. Ability to articulate issues both verbally and in writing with stakeholders. Excellent problem solving and decision making skills. A calm, confident, professional manner, and the ability to hold difficult conversations with customers and colleagues within the business. Ability to coach and mentor individuals. Strong business acumen, as well as an understanding of EQUANS business requirements. Experience building and maintaining successful relationships. The ability to work autonomously. Knowledge of SAP financial system (Desirable). Previous team management experience (Desirable). Previous experience in a Shared Services environment (Desirable).




This role includes a Basic DBS check therefore ability to pass is essential.




Who are we?




In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.




Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.




Our ambition


At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values--Accountability, Respect, Team Spirit, and Service Focus.




We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.




What's next?





If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.




At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.




For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.





The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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Leaflet | OpenStreetMap

Place:

Workplace : Newcastle upon Tyne United Kingdom

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