Job Description

Overview and what we offer

Mon - Friday 37.5hrs Location - Manchester Refer a friend for 1000 bonus which is unlimited! Generous holiday entitlement Day off for your birthday Staff Awards Hotel and airline discounts Employee Assistance Programme

OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Clarity Business Travel

company and a top 10 UK-based Travel Management Company which is part of

The Portman Travel Group click here to view our LinkedIn Careers Page

and includes

Brighter Event

,

Elegant Resorts

,

If Only

and

Destination Sports Group

Role Puprose

As Credit Control Team Leader, you'll drive performance and lead a high-energy team of credit controllers, ensuring the swift and effective recovery of outstanding debts to support the organisation's cash flow and risk management goals. You will provide hands-on leadership, coaching, and motivation--cultivating an empowered team that thrives in a fast-paced customer focused and target driven environment.


Reporting directly to the Head of Credit Control, you'll also play a key role in shaping and executing credit strategies that align with broader financial objectives and company policies.


Your ability to balance operational oversight with strategic thinking will be essential in delivering results, optimising processes.

Operational

Team Leadership & Performance Management + Lead, motivate, and support a team of credit controllers to achieve collection targets and maintain high standards of customer service.
+ Conduct regular one-to-ones, performance reviews, and team meetings to monitor progress and address development needs.
Debt Collection & Account Management + Oversee the collection of outstanding debts in line with agreed payment terms and company credit policy.
+ Manage escalated or complex accounts, resolving disputes and negotiating payment plans where necessary.
Reporting & Analysis + Monitor daily, weekly, and monthly collection performance, providing accurate and timely reports to the Head of Credit Control.
+ Analyse aged debt and credit risk trends to identify issues and recommend corrective actions.
Process Improvement & Compliance + Identify and implement process improvements to enhance efficiency and reduce aged debt.
+ Ensure compliance with internal controls, credit policies, and relevant legislation (e.g., GDPR, FCA if applicable).
Stakeholder Engagement + Act as a key point of contact for internal departments (e.g., operations and account management) to resolve credit-related issues.
+ Support the Head of Credit Control in strategic initiatives and projects.

Experince Required

Essential Skills

Leadership & People Management

: Proven ability to lead, motivate, and develop a team to achieve performance targets.

Credit Control Expertise

: Strong understanding of credit control processes, debt recovery, and risk assessment

Communication

: Excellent verbal and written communication skills, with the ability to manage difficult conversations professionally.

Analytical Thinking

: Ability to interpret data, identify trends, and make informed decisions to improve performance.

Organisation & Time Management

: Skilled in prioritising tasks, managing workloads, and meeting deadlines in a fast-paced environment.

IT Proficiency

: Competent in using finance systems (e.g., SAP, Oracle, or similar), Excel, and reporting tools

Team Leadership

: Minimum 2-3 years' experience in a supervisory or team leader role within a credit control or finance environment.

Credit Control

: Solid background in managing accounts receivable and collections, preferably in a B2B or high-volume setting. *

Reporting

: Experience in preparing and presenting performance reports to senior management.