Job Description

Purpose of role:

A new opportunity has arisen in our growing call centre operation here with Stirling Park LLP for Customer Service Collections Agents / Advisors.

Handling inbound and outbound calls, you will be responsible for professionally negotiating payment arrangements and settlements on behalf of our clients. You will also manage your own portfolio of accounts, making appropriate recovery and legal action decisions where appropriate.

Contract Hours: 37.5 hours per week - Permanent Full Time Position (Shift Rota will apply)

Location: Kilmarnock Town Centre (Potential for future home working)

What you'll be doing:

Help customers arrange repayments via inbound and outbound calls.

Treat customers fairly, consistently and with empathy whilst also negotiating acceptable re-payment terms for outstanding debts.

Autonomously manage your own accounts and recovery whilst working towards achieving a personal bonus.

Your experience will include:

Excellent call handling skills

To be quick and effective at building trust and relationships.

The ability to work under pressure in a fast-paced environment.

To be comfortable working towards targets and KPI's.

A good knowledge and understanding of GDPR.

A determined and positive attitude with good work ethics

Training:

Expected to last approximately 6 weeks and you will have a designated trainer with you at all times.

No classroom training however each element of your role will be covered in depth whilst handling inbound calls and feedback on your progress provided on a regular basis.

About Stirling Park:

At Stirling Park, we're shaping the future of debt collection. We use real-time information and advanced technology to handle debt collecting on an individual basis. Our teams are working with public and private sector organisations including Local Authorities, Local Government Departments, Banking, Legal and Financial Institutions. Join us and discover better as you help to protect organisations from the impact of debt.

What's in it for you?

A competitive basic salary.

32 days holiday with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Shift Patterns within the hours of Mon-Thurs 8:30am-6.30pm, Friday 8:30am-6pm

Sample Shift rota: Monday-Friday one late shift 10am-6.30pm, 2 early shifts 8.30-5pm & 2 normal shifts 9-5.30pm along with one in four Friday's 9.30am-6pm.

Company matched pension, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

Voluntary benefits designed to suit your lifestyle.

What we hope you will do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person