Job Description

Location

: Swiss Cottage, London (happy to talk hybrid working)

Salary

: Up to 35,000

Hours

: 9:30 17:30

Reporting To

: Legal Director

Job Type

: Full Time

The Company

KSEYE Group is an established property finance company specialising within the bridging and short-term lending markets. The company is experiencing continued growth and is now keen to welcome a Servicing & Collections & Recovery Specialist to join the in-house legal team. The team are seeking an individual with 2+ years experience to join our evolving Loan Servicing Department as a Servicing & Collections Specialist.

Responsibilities

Working a cohort of accounts that cover Bridging, Hybrid BTL and Buy-to-Let. Delivering a high standard of proactive risk-based collections activity to mitigate exposure to loss whilst maintaining positive relationships with both clients and intermediaries Providing knowledge and support to borrowers in a debt position, ensuring that collections processes are adhered to and that we take all possible steps to manage arrears early. Proactively contact borrowers when theyve fallen behind, arranging payment and bringing their account up to date. Following up on compliance with loan conditions that are to be satisfied post-completion. Dealing with requests for loan term extensions, variations and consents, as well as other routine servicing matters. Manage daily workload and take appropriate action to include, debt recovery by telephone, tracing of absconded borrowers, processing money claims, managing insolvency cases and recovery of contractual fees and interest. Identify borrowers who are in difficult financial circumstances and provide support and signposting to help them manage their loan. Monitor adherence to loan terms throughout the life of the loan. Holding third parties involved in collections to tight time scales and standards of service i.e. solicitors, borrowers, brokers Assist in all aspects of the special servicing of our loans from completion to redemption or recovery. Responsible for identifying borrower's needs in relation to forbearance, establishing their ability to repay and report and escalate any borrower considered vulnerable.

Education & Experience

Ideally, 2+ years experience within the mortgage/unsecured lending industry, ideally within a Servicing, Collections or Asset Recovery role Strong numerical skills and the ability to identify errors before any borrower impact occurs Competent using Microsoft Office applications, specifically Excel to build reports and carry out analysis Previous experience using Direct Debit management software would be a plus Knowledge of compliance procedures within financial services Ability to prioritise effectively to manage competing deadlines Proactive, hardworking and able to take a pragmatic approach to lending Good communication and analytical skills Ability to work alone and as part of a team

Company Benefits

Private Medical Insurance [Vitality] Cycle to Work scheme Discretionary annual bonus Holiday buy back scheme Monthly team socials Summer & Winter Company socials Hybrid working Employee of the month rewards Fundraising events

Equal Opportunities


KSEYE Group is an equal opportunities employer and is committed to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.


Should you have any questions or require additional information, please contact careers@kseye.co.uk and a member of the team will be in touch in due course.