Job Description

About The Role

Are You an Organised Individual looking for Purposeful Work in Administration? Support the Student Experience as a College Services Assistant

Join our dynamic College Support Services team at

EKC Folkestone College

as a

College Services Assistant

, where you'll play a key role in ensuring the smooth running of our administrative and student support functions. This is a great opportunity to work in a fast-paced, customer-focused environment and make a real difference in the day-to-day life of the College.

In this role, you will:


Provide efficient and professional administrative support as part of the College Services team Assist with processing student

applications, enrolments, and examinations

using corporate data systems Respond to

student, staff, and visitor enquiries

with a friendly and helpful approach Support the operation of the

Service Help Desk

, reviewing logged jobs and ensuring timely responses Liaise with relevant

support service teams

to ensure issues are resolved effectively Maintain accurate records and contribute to the smooth running of college operations

Hours per week: 30

Salary: 20,116

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

Generous Annual Leave

- 24 days FTE per annum +5 days after 5 years

Learning and Development Opportunities

- 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally

Exclusive Discounts & Perks

- Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes, on-site nursery

Flexible Personal Leave

- Time off for your child's first day at nursery or school, moving homes and for interviews

Wellbeing

and Health Support

- Generous sick pay, counselling services, discounted gym membership at Canterbury College

Culture and Recognition

- Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030

Competitive Pension Scheme

- 18% employer contribution

About You

We are looking to appoint an enthusiastic and organised

College Services Assistant

to join our friendly and dedicated team. Based at the heart of the College, this role offers variety, responsibility, and the chance to make a real impact on the daily running of college life.



In this role, you will:


Work in a

busy open-office environment

, balancing administrative tasks with answering calls and handling queries from students, staff, and visitors Provide

excellent customer service

to all internal and external stakeholders Support the processing of

curriculum and short course applications

for the upcoming academic year Assist with key college operations including

reception duties, administration, timetabling, enrolment, student records, and examinations

Maintain

accuracy and attention to detail

, particularly when working to tight deadlines Collaborate with colleagues across the College to ensure smooth and efficient service delivery

Ready to apply?

No need to update your CV - simply click apply and complete our short online form. You can save your progress at any time, and we'll review all applications and get back to every candidate after the closing date.



For an informal chat or any queries about the role, please email

jobs@ekcgroup.ac.uk

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.



As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.



It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.



If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.



We are proud to hold the

Positive About Disability Award

and are a

Disability Confident Employer

. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.



Similarly, we have a commitment to

Care Leavers (Care Covenant Pledge)

and to current or previous

Armed Forces personnel (Armed Forces Covenant Pledge)

with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.



We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.



We do not engage with agencies for permanent staff and have an in-house recruitment team.