Job Description

Join Our Dedicated Team as a Medical Secretary - Colposcopy Service
Are you looking for a rewarding and dynamic role where you can make a real impact on patient care? We are seeking an experienced and compassionate Medical Secretary to provide top-tier secretarial and administrative support to our Colposcopy Service and Consultants. This is an exciting opportunity to contribute to a vital healthcare team, ensuring the smooth running of our services and helping patients navigate their care with confidence.
Base location: Poole
Main duties of the job
What You'll Be Doing:

• Efficiently manage the electronic appointment diary and coordinate all scheduling for consultations.
• Provide comprehensive secretarial support, including word processing, filing, audio-typing, photocopying, and composing sensitive letters.
• Handle complex and varied queries from patients, clinicians, and external parties, offering excellent customer service.
• Be a key point of contact for patients, answering inquiries in person, via email, and over the phone.
• Communicate difficult, sensitive, and confidential information with professionalism and tact, especially when speaking with anxious or distressed patients and their families.
• Work closely with Consultants and medical staff, ensuring they have the information and responses they need for patient care and ongoing treatment.

What We're Looking For:

• A dedicated individual with outstanding organisational and communication skills.
• Someone who can remain calm and empathetic in challenging situations, offering support to patients and their families when they need it most.
• A detail-oriented professional who thrives in a fast-paced, healthcare environment.
• Previous experience in a medical or healthcare secretarial role is highly desirable, but we are open to training the right person.

About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Date posted
20 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
xc2xa326,530 to xc2xa329,114 a year Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
153-SP04252
Job locations
Poole
Poole
BH15 2JB
Job description
Job responsibilities
Please see the and Person Specification for further details on the role requirements. Job description
Job responsibilities
Please see the and Person Specification for further details on the role requirements.
Person Specification
Qualifications
Essential

• NVQ level 3 in a relevant subject or equivalent level of qualification or significant previous proven experience
• Good knowledge of IT systems including Outlook, Word, Excel, PowerPoint

Desirable

• Knowledge of hospital systems EPR, e- Camis, Soliton

Experience
Essential

• Significant administrative/secretarial experience
• Demonstrable experience in dealing with public and dealing with sensitive and confidential information

Desirable

• Previous NHS experiences desirable
• Understanding of Colposcopy & National Targets

Technical Skills
Essential

• Excellent communication and interpersonal skills, including taking a proactive and sensitive approach
• Diplomacy and negotiating skills in dealing with all disciplines of staff and patients.
• Ability to demonstrate initiative and prioritise work efficiently.
• Good time management, prioritisation and organisational skills including ability to work to tight deadlines.

Person Specification
Qualifications
Essential

• NVQ level 3 in a relevant subject or equivalent level of qualification or significant previous proven experience
• Good knowledge of IT systems including Outlook, Word, Excel, PowerPoint

Desirable

• Knowledge of hospital systems EPR, e- Camis, Soliton

Experience
Essential

• Significant administrative/secretarial experience
• Demonstrable experience in dealing with public and dealing with sensitive and confidential information

Desirable

• Previous NHS experiences desirable
• Understanding of Colposcopy & National Targets

Technical Skills
Essential

• Excellent communication and interpersonal skills, including taking a proactive and sensitive approach
• Diplomacy and negotiating skills in dealing with all disciplines of staff and patients.
• Ability to demonstrate initiative and prioritise work efficiently.
• Good time management, prioritisation and organisational skills including ability to work to tight deadlines.