Job Description

An exciting opportunity has arisen to join North West Ambulance Service, Command and Resilience Education (CARE) team.
The successful applicant will be employed as the Administrator, supporting the team that provides training and mentoring for NWAS Commanders, Command Support Roles and the wider North West Ambulance Service.
Main duties of the job
The role involves managing all aspects of course administration for education & training programmes such as:

• Joining instructions
• Certification
• Records (for example ESR)
• Logistical support including venues, resources (guest speakers)
• Course documentation

There are also general administrative support to facilitate the effective functioning of the team.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
04 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-4795
Job locations
Command Training & Education (EPRR)
Trustwide (including hybrid working)
BL1 5DD
Job description
Job responsibilities
NWAS is an inclusive and compassionate organisation driven by three value principles,
1) working together
2) being at our best
3) making a difference, in service to our people, patients and communities.
Our commitment to equality and inclusion feeds into everything we do and is a responsibility shared by everyone in the Trust.
Please ensure you have read the full and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received. Job description
Job responsibilities
NWAS is an inclusive and compassionate organisation driven by three value principles,
1) working together
2) being at our best
3) making a difference, in service to our people, patients and communities.
Our commitment to equality and inclusion feeds into everything we do and is a responsibility shared by everyone in the Trust.
Please ensure you have read the full and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person Specification
Skills
Essential

• High level of skills in Microsoft Office packages - Word, Excel, Outlook
• Well-developed communication skills and an ability to communicate effectively through a variety of means.
• Ability to work under own initiative and prioritise own workload
• Ability to manage own time, work under pressure, balance multiple priorities and meet deadlines.
• Understands and maintains confidentiality at all times

Qualifications
Essential

• Educated to GCSE/'O' level or equivalent standards in a minimum of 5 subjects including English and Maths
• NVQ3 in Business Administration or equivalent

Experience
Essential

• Experience of working in a similar role, providing high level planning and administrative support
• An experienced user of Microsoft Office suite
• Experience of using the ESR/OLM system.

Personal Attributes
Essential

• Ability to work with a team to deliver effective and efficient training services
• Project a professional image
• Willingness to work at a variety of locations, locally and regionally
• Must be highly motivated, flexible, persuasive influential and assertive.
• Flexibility in working hours to support department needs

Values & Behaviours
Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification
Skills
Essential

• High level of skills in Microsoft Office packages - Word, Excel, Outlook
• Well-developed communication skills and an ability to communicate effectively through a variety of means.
• Ability to work under own initiative and prioritise own workload
• Ability to manage own time, work under pressure, balance multiple priorities and meet deadlines.
• Understands and maintains confidentiality at all times

Qualifications
Essential

• Educated to GCSE/'O' level or equivalent standards in a minimum of 5 subjects including English and Maths
• NVQ3 in Business Administration or equivalent

Experience
Essential

• Experience of working in a similar role, providing high level planning and administrative support
• An experienced user of Microsoft Office suite
• Experience of using the ESR/OLM system.

Personal Attributes
Essential

• Ability to work with a team to deliver effective and efficient training services
• Project a professional image
• Willingness to work at a variety of locations, locally and regionally
• Must be highly motivated, flexible, persuasive influential and assertive.
• Flexibility in working hours to support department needs

Values & Behaviours
Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Skills Required