Job Description

Location:

London, Paddington (Hybrid, 60% on site)

Division:

Business & Customer Excellence

About the Role

Ipsen is seeking a

Commercial Capabilities Manager

to play a critical role in optimizing the performance of our sales organization. This position drives capability-building initiatives and governance, ensuring delivery of product knowledge projects and advanced selling skills programs. Through close collaboration with the Global Learning & Development team, you will enable our sales teams to enhance customer engagement and achieve superior commercial outcomes.

Key Responsibilities

Design and implement a

field coaching program

targeting sales leaders' development needs. Oversee

training governance

for Ipsen UK & Ireland, ensuring compliance with global and local policies. Engage and align with key commercial stakeholders to secure sponsorship and shared ownership of training initiatives. Lead core training projects, including: + Gamified product knowledge quizzes
+ Annual product knowledge validations
+ Selling skills development aligned with the customer engagement model
+ Key account management skills and processes
Manage onboarding training for commercial field roles in collaboration with Medical and Marketing experts.

What We're Looking For

Proven experience

in sales force capability building, ideally within the pharmaceutical industry. Previous

sales management experience

in pharmaceutical sales. Strong

project management skills

and ability to lead cross-functional initiatives. Expertise in designing and delivering training programs for commercial/sales teams. Understanding of

field coaching methodologies

, customer engagement strategies, and compliance requirements. Ability to manage and optimize

learning management systems

(e.g., Cornerstone / iLearn).

Behavioural Competencies

Interpersonal Savvy:

Relates openly and comfortably with diverse groups.

Influences:

Gains support and commitment through compelling arguments.

Instils Trust:

Demonstrates honesty, integrity, and transparency.

Communicates Effectively:

Builds clear, structured messages and uses storytelling.

Excellence in Execution:

Plans and aligns effectively to deliver impact.

Ensures Accountability:

Takes ownership and follows through on commitments.

Essential Qualifications

Bachelor's degree or equivalent (preferably in life sciences or similar). Fluent in English. Hybrid working model in line with Ipsen policy.

Join Ipsen and help us create real impact every day for patients and society.