Job Description

Job Ref:

INT23337

Branch:

Staybridge Suites Birmingham

Location:

Staybridge Suites Birmingham, Birmingham

Salary/Benefits:

Extensive benefits, development opportunities and compensation package

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Hybrid Flexible working

Hours per week:

Flexible hours available

Posted date:

24/06/2025

Closing date:

26/07/2025

Are you a hospitality professional with a passion for building meaningful client relationships and driving commercial success? part of the globally renowned IHG Hotels Resorts brand.

Our focus is on finding the right person for this role who can help us deliver an industry leading guest experience, as such we're very open to flexible and hybrid working.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include:


Genuine flexibility in working hours Hybrid working opportunities Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme

A Day in the life of...

In this pivotal role, you'll play a key part in shaping the guest journey and driving performance across our Extended Stay offering. You'll bring a strong background in Sales and/or Reservations, along with a proven ability to manage and grow relationships with corporate clients, travel agents, and local business networks in the Birmingham market.



A typical day in this role involves overseeing pricing and inventory on various distribution channels, ensuring smooth group and individual reservations, and working closely with the sales team to convert leads and boost occupancy. You'll spend time building and nurturing relationships with corporate clients and long-stay guests, providing exceptional service to ensure guest satisfaction. Additionally, you'll collaborate with hotel operations to coordinate and guarantee seamless guest experiences throughout the day.

What are we looking for?

Experience in hotel reservations, sales, or front office roles (IHG experience a plus!) Strong communication and relationship-building skills Proficiency in hotel systems (Opera, IHG Concerto, or similar) A proactive, detail-oriented, and customer-focused mindset Ability to thrive in a flexible, hybrid working environment

As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Staybridge Suites Birmingham is located in the very heart of Birmingham within the Martineau Place Shopping Centre and just a five minute walk from the world-class Bullring Shopping Centre and the stunning architecture of the city's beautiful New Street.



Staybridge Suites hotel is a relaxing home from home, warm and friendly alternative to traditional apartments, situated on Corporation Street in the heart of Birmingham City Centre. We are just a 5-minute walk from Birmingham New Street, Snow Hill and Moor Street stations. All of our 179 suites contain fitted kitchenettes, dining/work desk, and adequate wardrobe space and en-suite bathrooms.