Job Description

:

Job Summary

The Commercial Co-ordinator (Reservations) is responsible for managing individual and group room reservations efficiently and accurately while delivering excellent customer service. This role serves as a key point of contact for guests, travel agents, and corporate clients, ensuring a smooth booking experience while maximizing hotel occupancy and revenue.

Key Responsibilities

Handle all reservation inquiries for individual and group bookings via phone, email, online platforms, and in person Accurately create, modify, and cancel reservations in the property management system (PMS) Manage group room blocks, allocations, cut-off dates, and rooming lists Coordinate group bookings with Sales, Front Office, and Housekeeping to ensure accurate inventory and smooth arrivals Prepare and send group confirmations, contracts, and pre-arrival details as required Provide detailed information on room types, rates, packages, and hotel amenities Upsell rooms, packages, and additional services to maximize revenue Ensure all guest and group booking details, billing instructions, and special requests are recorded correctly Monitor availability and rates to optimize occupancy and yield Resolve guest and group-related inquiries or concerns in a professional and timely manner Follow hotel policies, procedures, and rate guidelines Maintain confidentiality of guest and company information at all times
Skills & Qualifications

Previous experience in hotel reservations, group bookings, front office, or customer service preferred Strong communication and interpersonal skills Excellent organizational skills and attention to detail, particularly with group room blocks Ability to multitask and meet deadlines in a fast-paced environment Proficiency with hotel reservation systems and basic computer applications Sales-focused mindset with strong upselling skills Professional appearance and positive attitude
Education & Experience

Hospitality or tourism qualification is an advantage Shift work, including public holidays
Job Types: Full-time, Permanent

Pay: 26,500.00 per year

Work Location: In person