Job Description

About : The Company

CIA Insurance is an independent insurance intermediary who has established an exceptional reputation based on 20+ years of experience. We pride ourselves on delivering an unrivalled service to our customers thanks to the dedication of our experienced and knowledgeable staff. CIA Insurance currently services customers throughout the UK on a range of insurance policies including Commercial, Motorcyle, Household and is now considered one of the top Landlord Insurance Brokers in the UK.

About: The Role

The commerical department is a vibarant and fast paced environment, giving our staff the opportunity to develop themselves into the best they can be. As an experienced broker for commerical insurance you will be working with longterm existing clients and new business clients, within a highly motivated team of friendly advisors, offering policies for anything from hotels to small businesses.

You will be responsible for following up on on-line quotes, taking inbound and making outbound calls and providing excellent service and advice to ensure that each client's needs are individually catered for.

Commerical sales is not about being 'pushy', its about making sure the customer finds the perfect fit for their needs using your wealth of knowledge. You will be providing a high level of customer service to our clients, ensuring that you can fulfil their requirements. As you will be working within a highly competitive market, you will need to ensure that the customer service and experience that the client receives is second to none. Therefore, you will need an enthusiastic and confident personality allied to a polite telephone manner with the ability to establish a connection with the client quickly.

If successful, you will be in a small team of three and you will be reporting to the Commercial Department Manager. The management team at CIA Insurance pride themselves at being present and available at all times, encouraging everyone to ask questions when they are not sure and to achieve their targets and goals.

Your day-to-day will include:

- Following up on Internet Leads/Quotes by telephone (so no cold calling! Every client has expressed an interest)

- Use of personal diary to ensure call backs are made promptly

- Administering both new business and renewed Insurance policies

- Arranging payment either on the phone, via bacs, or direct debit

- Liasing with Insurance Companies to obain quotes

- Requesting documents from customers

- General Administrative duties: Scanning/Photocopying/Incoming and Outgoing Post

Skills Needed

- A high level of personal organisation

- An ability to work in a high energy, fast-paced environment

- Exceptional telephone manner and confident communication style

- Computer literacy

- Ability to follow a call script

- Able to work alone and as part of a team

- Patience and calmness under pressure

- Ability to work to targets and deadlines

- Motivation and excellent time keeping skills

About : Training/ Experience

We do not require any specific sales experience within an insurance or office sector. Preferably you will have experience dealing with customers and will feel comfortable speaking on the phone. All training is provided from day one, all you need is confidence and a desire to learn. Additionally, as CIA is regulated by the Financial Conduct Authority, we have the responsibility to ensure our advisors are competent before we 'throw them into the deep end', therefore full script and product training will be provided.

Salary:

Starting salary of 25,450 pa + bonus (payable after completion of the probation period)

Benefits:

Staff room Fruit box every week Company events Company pension Free parking On-site parking Referral programme

Schedule:

Day shift Monday to Friday (9am - 5:30pm) No weekends Overtime

Experience:

Customer service: 2 years (required)

Language:

English (required)
Job Types: Full-time, Permanent

Pay: 25,450.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person